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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

We are seeking a talented and experienced ServiceNow Solutions Architect to join our team. The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to meet the needs of our organization and clients. As a key member of our IT team, you will work closely with stakeholders to understand requirements, architect solutions, and drive successful implementation and adoption of ServiceNow platform capabilities.

Primary Duties and Responsibilities:

• Architect end-to-end ServiceNow solutions that align with business objectives and requirements.

• Collaborate with stakeholders to gather and analyze business needs and translate them into technical requirements and solution designs.

• Design and implement ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and custom applications.

• Develop technical specifications, workflows, integrations, and data migration strategies.

• Provide guidance and support to development teams throughout the software development lifecycle, including design reviews, code reviews, and troubleshooting.

• Lead and mentor junior developers and administrators, fostering a culture of collaboration, innovation, and continuous learning.

• Ensure adherence to best practices, standards, and governance processes for ServiceNow development and configuration.

• Collaborate with cross-functional teams to integrate ServiceNow solutions with other enterprise systems and applications.

• Stay current with industry trends, emerging technologies, and ServiceNow platform updates, and recommend innovative solutions to enhance organizational capabilities.

• Perform solutions review coming from the demand process

• Review development solutions provided by the engineering and product development teams

• Engage with the Operations team when required to support operational issue

• Develop, implement, and maintain platform development, integration, etc., standards

Required Skills:

• 8+ years of experience architecting and implementing ServiceNow solutions, with a deep understanding of the platform's capabilities and best practices.

• 8+ years of experience in ServiceNow development, including hands-on experience with ServiceNow scripting (JavaScript), ServiceNow APIs, UI policies, business rules, workflows, and integrations.

Preferred Skills:

• ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA).

• Experience with ServiceNow platform upgrades and performance tuning.

• Knowledge of enterprise architecture principles and frameworks.

• Experience with Agile development methodologies.

• Familiarity with related technologies such as LDAP, SSO, REST, SOAP, and JSON.

• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.

• Experience leading technical teams and guiding projects from inception to completion.

• Strong understanding of ITIL processes and IT service management principles.

• Demonstrated ability to work in a fast-paced environment and manage multiple priorities effectively.

• Commitment to continuous learning and professional development.

  Education-

  Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)

  BUSINESS OVERVIEW

  Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/15/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.