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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12006258

25% Under general direction serves as a Server Application Administrator, for the Department of Innovation & Technology (DoIT):

• Applies and/or adapts new methods to meet changing or new situations for non-routine work.
• Interprets data and/or procedural applications to address problems and situations that are not clearly defined.
• Performs installation, systems configurations, systems monitoring, testing, and implementation of software, hardware, and operating systems in accordance with agency requirements and Information Technology policy.
• Reviews and evaluates customer requests.
• Develops solutions to satisfy customer needs and to ensure requests meet standards and procedures and recommends hardware and software products for applications.
• Documents installation and enhancements.
• Maintains and coordinates software and servers with the clients.

25% Provides technical assistance to clients and technicians pertaining to hardware, software, and operating systems:

• Conducts reviews of hardware, software, components, and processes making written recommendations for modifications to provide availability, flexibility, and usability for the clients.
• Reviews, creates, or modifies current configurations, tables, and programs.
• Maintains established security processes.
• Researches, plans, installs, implements, configures, tests, documents, maintains, communicates, and monitors software, servers, and systems.
• Develops interface functions between monitoring systems, software, hardware, servers, and operating systems of specified platforms.
• Produces systems availability reports.
• Develops and implements service and service monitoring metrics.

20% Performs problem diagnostic of hardware, software, and operating system problems regarding systems and service monitoring:

• Evaluates and resolves problems when notified by recognized processes, clients, or technicians.
• Resolves basic hardware and software problems.
• Performs in the diagnosis and resolution of system software problems referring the more complex problems to higher level staff.
• Confers with vendors to resolve software and hardware problems.
• Serves as liaison between agency customers, management, and technicians for resolution of customer requirements.
• Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
• Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
• Responds to calls regarding emergency issues.

15% Participates on projects as a team member and serves as project coordinator for standard projects including small/medium size hardware/software installations and deployments:

• Determines and coordinates project components such as project scheduling and assignments.
• Assigns and reviews the work of project analyst staff.
• Provides expertise, guidance, and direction to staff.
• Reviews results and incorporates individual components of project into the final products.

10% Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above