Military Spouse Connection Jobs

Advisor-Business Billing & Sales Support Job Locations US-WI-Madison | US-WI-Appleton | US-OR-Bend | US-NM-Hobbs | US-NM-Carlsbad | US-MT-Billings | US-WA-Spokane | US-ID-Coeur d' Alene | US-CO-Estes Park | US-Remote Location ID 2024-23400 Company TDS Telecom Pay Range $19.05 - $28.57 Overview As an Advisor-Business Billing & Sales Support you will be a key contributor in TDS' overall strategy to grow, delight, and retain our business customers. This is a contact center position that investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e., Sales, Product Management, Commercial Order Management, Legal, IT and Tax Knowledge Center, etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints. You will be part of a team that is the primary point of contact for schools, libraries, and rural health care customers, as well as USAC and SLD of the government, as they work through the funding process. You will ensure all of the proper forms are filed in order to process reimbursement requests received on behalf of the customer and processes the requests in a form of a bill credit request to the customer. You will handle any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems. You will also support order entry into multiple systems, working with sales, and other functional department services. You will be a key resource for process and procedure adherence, and for making recommendations for improvements. You must maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products, and promotions & TSA's), contact information, contact database(s), and activity and outcome reporting. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to businesses. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more. TDS provides communications services to a mix of rural and suburban communities throughout the United States. The company employs more than 3,500 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000 company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com for more information. Responsibilities Take the lead role and manage customer billing concerns via phone, email and chat making sure to follow CPNI and Account Security guidelines. Educating customers on how to read they're monthly statements or to u