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Senior Clinical Support Specialist VELYS - Johnson & Johnson, Zuchwill, Switzerland - 2406181661W

Description

About Johnson & Johnson MedTech -VELYS Robotic Assisted Solution (VRAS)

The Clinical VELYS Robotic Assisted Solution (VRAS) Specialist serves as clinical and technical expert for commercialization activities for the VELYS Robotic-Assisted Solution including Commercial and Professional Education facilitation and being well-versed in the use of VELYS Robotic procedure, and subsequently managing the seamless installation, account rollout and customer in-service. The Robotics Specialist will also need to work closely with our existing Joint Reconstruction Sales Force on all new customer installations and on-boarding of all joint reconstruction business into the digital surgery offering. The Clinical VRAS Specialist reports to the Lead Velys Digital Surgery and Capital Equipment in Switzerland.

Senior Clinical Support Specialist – VELYS Robotic Assisted Solution – Johnson & Johnson, Zuchwill, Switzerland

This is an excellent opportunity for you to join a highly experienced and encouraging team, gain world-class training and support in a dynamic industry. Do you have 3-5 years of clinical experience with Medical Devices? As well as orthopedic surgery experience?. If so, we have an exciting opportunity for you! We are looking for a Senior Clinical Support Specialist to join our team in Zuchwill, Switzerland. The position is field based.

Primary duties and responsibilities

• Act as Product Expert for presentations with national accountability to multiple stakeholders across our hospital landscape in conjunction with the joints and Capital Sales Representative.

• Supports all Joints Salesforce and customer installation and technical service requirements in assigned regions.

• Manages logistical planning and implementation for procuring, moving, relocating, or repositioning equipment.

• Sharing of best practice across region to ensure we constantly improve our integration of the robot.

• Knowledge of publication, industry, or tech knowledge- be the expert in their field.

• Maintain knowledge of competitor products, be up to date with other offerings.

• Involved in roll out of new products/ updates

• Manages customer relationships as RAS expert before, during and after installation. Clinical support for surgeon customer during initial robotics procedures.

• Provides first line of service to internal and external customers for complex technical troubleshooting and resolution.

• Delivers institutional facility training content to sterile processing, engineering, and others as required.

• Assists sales organization with the efficient and effective utilization of equipment.

• Quickly identify and solve problems on-the-go

• Self-starter, ability to work without daily direction to increase resultsGreat Teammate – work closely with VELYS Digital Surgery partners and FSE (Field Service Engineer) and JointsSalesforce to show unified approach in improving the customer experience

Qualifications

• Higher education degree or equivalent experience (required)

• Specialization in Medical Devices Sales (required)

• Min 3-5 years of clinical experience with Medical Devices (required)

• Experience with joint reconstruction in knee and hip (required)

• Readiness to be present in the OR during orthopedic surgeries (required)

• Fluency in English, German and French (required)

• Exposure to medical or surgical software/digital and/or capital equipment

• Proactive problem-solving/solution seeking

• Ability to navigate multi-function corporate environment

• Readiness to complete all necessary hospital- and government-imposed requirements and to follow all existing hospital and OR presence guidelines (required)

• Strong organizational and planning skills

• Frequent travel in Switzerland, ability to travel on short notice

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application

If you are interested in this position, please apply with an updated CV and Cover letter. The selection process will start during the 7-days posting period, please send in your application as soon as possible. We reserve the rights to close the advert earlier. All applicants can expect feedback on the application.

If you have issues applying, please use Chrome Web Browser and reset your password. If that does not help you can get more guidance and contact us from this page: https://www.careers.jnj.com/contactus-faq.

Primary Location Europe/Middle East/Africa-Switzerland-Solothurn-Zuchwil

Organization Johnson & Johnson AG Switzerland (8550)

Job Function Clinical Sales & Surgeons (Commission)

Req ID: 2406181661W