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Complaints Manager

Date: Jun 13, 2024

Location:

Sofia, Bulgaria, 1407

Company: Teva Pharmaceuticals

Job Id: 56347

Who we are

As a global leader in generic medicines with a strong innovative portfolio, we are all in for better health.

Teva Pharmaceuticals has been developing and producing medicines for more than 120 years. Along with our established presence in generics, we have significant research and operations supporting our growing portfolio of innovative medicines and biopharmaceutical products.

Today, our portfolio of around 3,600 products is among the largest of any pharmaceutical company in the world. Nearly 200 million people in 60 countries benefit from one of Teva's quality medicines every day. We invest in research and development of innovative medicines, generic drugs and biosimilars, carrying on the legacy of more than a century of finding new ways to help patients improve their lives. This defines our values as a company and characterizes how we do business and approach medicine.

This defines how we do business and motivates thousands of Teva employees all over the world, every single day.

Learn more at www.tevapharm.com.

In Bulgaria Teva (known as Actavis until 2020) is the largest employer in the pharmaceutical industry with near 1700 employees in the two manufacturing plants (Dupnitsa and Troyan), sales and marketing organization and in a number of global corporate functions based in our country. We believe that each and every one of us should have access to quality medicines that help manage illness, fight infection or simply support overall health. Learn more at www.teva.bg.

The opportunity

We are currently looking for qualified and motivated candidate for the Complaints Manager , based in Sofia .

How you’ll spend your day

• Observes and follows the requirements of all applicable cGMP Directives, Regulations and guidelines

• Acts as a contact person for the market complaints received for the products under responsibility

• Registers and investigates the incoming complaints

• Coordinates complaints regarding clarification of the complaint cause, escalate in case if critical complaints

• Acts as a contact person with the supplier requesting to perform the complaint investigation

• Organizes and coordinates complaints samples management

• Evaluates supplier investigations, proposed Root Cause and CAPAs, approves and closes the records

• Tracks complaints to be completed within the deadlines

• Performs complaints trend analysis

• Storages and maintain all documents and email correspondence related to the complaint in TrackWise/database

• Creates and maintains the SOPs for Complaints management and Complaints trending

Your experience and qualifications

• Master Degree in Pharmacy, Chemistry, similar Natural Sciences, Engineering or other relevant education

• Preferably, at least 5 years of experience in the pharmaceutical industry in the field of manufacturing, quality control, validation, quality assurance, regulatory affairs, etc.

• Good organizational, interpersonal and communication skills

• High level of written and spoken English

• Proficiency in MS Office, SAP and Track Wise®

• Good interpersonal and communication skills as well as organizational skills

Enjoy a more rewarding choice

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria

• Competitive remuneration bound with performance

• Additional healthcare insurance

• Transportation allowance

• Flexible working hours and option to work from home as per the company policy

• Opportunity for development

Make a difference with Teva Pharmaceuticals

If this sounds like the right opportunity for you, send us your CV in English.

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

EOE including disability/veteran