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Customer Service Representative

Requisition ID: 39179

Job Location(s):

Skui, NO

Job Description

As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Customer Service Representative to join our diverse team.

In this role you provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

The position is located in Sandvika, Norway

Job Responsibilities

As our new Customer Service Representative, you will proactively understand and address customer needs, identifying solutions for non-standard tasks and queries.

Serving as the primary point of contact for all types of commercial requests, you will solve complex, high-impact problems with efficiency.

You will prepare and follow up on quotations, assist in resolving price discrepancies, and guide distributors to available products and part numbers.

Your role involves timely communication with external customers about order status and applying extensive knowledge of business processes and systems. You will accept and process sales order schedules and discrete orders, following established business rules, and validate orders in the system against customer order reports on a weekly basis.

Background & Skills

To be successful in this position, you should have experience in customer service or sales support roles.

Strong English language skills and a customer-focused mindset are essential, along with excellent organizational and time management abilities.

You should excel in teamwork, problem-solving, conflict resolution, and managing priorities.

Experience with SAP or another ERP system is seen as an asset.

This position presents an opportunity for personal and professional growth within one of the world's leading companies. You will thrive in our collaborative and passionate work culture alongside seasoned professionals in a truly global setting.

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Even if you do not check all the boxes, we encourage you to apply. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. Please add your CV in English.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system

• Paid vacation

• Flexible working hours

• Possibility to work remotely

• Pension plan

• Personal insurance

• Communication package

• Opportunity to join Employee Resource Groups

• State of the art virtual work environment

• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.