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Job Information
Danaher Corporation Customer Service Specialist - Japanese and English speaking in Singapore, Singapore
Our Mission Prep Team is made of enthusiastic specialists, focused on delivering a world-class service to our customers, globally. You will be part of the customer service team where the primary responsibility is to ensure that our customers’ queries are handled professionally and orders are placed within the expected deadlines. Our communication skills are impeccable, and we use multiple channels to communicate with our customers and internally. Our teams use various applications to process orders and to communicate with our customers efficiently
About this role
Handle APAC including Japan end customers/distributors' queries on a wide range of topics including but not limited to delivery dates, stock availability, documentation and quotes
Process and manage orders for our Japanese distributor partners
Manage inbound contacts via 3 channels including phone, email and live chat
Deal with all hypercare situations including dealing with complaint and escalated customer cases
Owns each case from start to finish to ensure the customer is well informed at all stages of their experience
Qualifications
Fluent in Japanese and English
Passionate about delivering outstanding customer service
Excellent communications skills in all aspects of customer contact
Customer centric mindset with tNPS being a core KPI
Takes ownership and initiative to handle customer concerns
Demonstrates cultural awareness both internally and externally
Can handle customer objections whilst showing empathy
Receptive to change whilst working in a fast paced environment
Ability to multitask, prioritize and meet deadlines
Ability to work independently using your own initiative
Willingness to take on tasks and work them through to completion
A background in science would be helpful but is not necessary
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Danaher Corporation
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