Job Information
Optimum Field Service Technician III in Shrewsbury, West Virginia
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We areOptimum!
Job Summary
Under general supervision the Field Service Technician III (BBT III) installs, changes, repairs and disconnects cable services including residential and business video, data, telephone, and security. Performs troubleshooting at time of installation and on scheduled service calls from the bridger to the customer's locations. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.
Responsibilities
Provides quality internal and external customer service surrounding the Company values Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations. Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services Utilizes network tools and troubleshooting knowledge to resolve network problems Resolves issues at installation and on scheduled service call from customer's locations to the bridger Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Resolves or escalates customer complaints, as appropriate Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Completes work orders and other documentation on paper and/or by mobile device Represents Company to collect payments and equipment; secures appropriate customer signatures Maintains network integrity through preventive maintenance and home certifications. Adheres to established maintenance windows for all outages Uses small hand tools, power tools, meters, and other test equipment Maintains and secures Company truck and equipment Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required Performs all the duties of CLI (Cumulative Leakage Index). When applicable ride out and repair. When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals
Qualifications
High school diploma or equivalent Appropriate valid driver's license and driving record within Company standards Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable) Knowledge of basic mathematics Knowledge of basic electronics Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others Bi-lingual proficiency preferred... For full info follow application link.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace