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Description

We are looking for a results-driven senior account manager with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by developing a strong Account Manager team; meanwhile deliver first-class level of services to customer satisfaction.

The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results.

The candidate will:

• Provide primary post-sales general and/or technical support to third-party sellers.

• Manage relationships with key accounts and develop strategies to maximize these relationships. - Responsible for monitoring and maintaining performance, and working with clients to improve performance.

In addition, the candidate will be responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Key job responsibilities

• Work with sellers to drive critical Amazon programs adoption and commitment growth to help SPs grow their business with profit and delight our WW end user

• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

• Generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.

• Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

• Identify key business opportunities for the territory and manage toward a growth plan.

• Implement account management best practices and SOPs into the business development framework.

Basic Qualifications

• Minimum a Bachelor's degree

• 3+ years of relevant experience in account management/e-commerce in sales/digital advertising or client facing roles

• Experience in analyzing data and best practices to assess performance drivers

Preferred Qualifications

• 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights