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Description Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position. We could have an excellent career opportunity for you, if you are an articulate and highly skilled Customer Service Representative. If you're looking for a long-term contract / contract to permanent position in Shelton, Connecticut, this Customer Service Representative opportunity could be for you! This position is perfect for candidates looking to work in a dynamic, rapidly changing call center.

How you will make an impact

• Manage the fielding and sending of important written business correspondence

• Manage incoming telephone calls

• Deliver outstanding, friendly customer service in a timely fashion

• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Excellent written/verbal communication and organizational skills

• Foundational knowledge in Prepare Quotes

• Solid understanding of customer service

• Billing experience

• Insurance Policy experience

• Adeptness in AMS360

• Customer Quotes experience highly desired

• Demonstrated knowledge of Epic System

• General familiarity with insurance

• Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Supportive, positive attitude with a detail oriented demeanour applied to all tasks

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Excellent problem-solving skills

• Proficient with computers and technology platforms

• Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

• Strong customer service and office administrative skills

• 3+ years of past relevant experience in the insurance field with P& C License

  If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .