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You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence

Your Role

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Relevant background preferably in logistics, supply chain management, business administration, or a related field.

• 2-4 years of experience in logistics, customer service, or air freight operations, fresh graduate are encourage to apply

• Customer Service: Excellent verbal and written communication skills to effectively interact with customers, address their concerns, and provide solutions.

• Conflict Resolution: Ability to handle complaints and resolve issues efficiently while maintaining customer satisfaction.

• Attention to Detail: Strong attention to detail to manage and process complex logistics and documentation.

• Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Flexibility: Ability to adapt to changing situations and work under pressure, especially in a dynamic logistics environment.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.