Job Information
Telecommunication Systems, Inc Product Management Director in Seattle, Washington
COMTECH TELECOMMUNICATIONS
Job Title: Product Management Director
Department: SST
Reports To: S&S COO
Revision Date: 9/13/2024
Location: Remote
Purpose:
As the Product Management Director for AI-Based Emergency Service Telephony Software, you will be responsible for driving the product strategy, development, and lifecycle management of our AI-driven telephony software. You will work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that our products meet customer needs, align with market trends, and achieve business goals. This role requires a blend of technical knowledge, market understanding, and strategic thinking to deliver innovative and competitive products.
Responsibilities:
Product Strategy and Vision:
- Define and articulate the product vision and strategy for AI-based 911 telephony software.
- Conduct market research and analysis to identify trends, customer needs, and competitive landscape.
- Develop and maintain a product roadmap that aligns with business objectives and market opportunities.
Product Development and Lifecycle Management:
- Collaborate with engineering and design teams to translate product vision into detailed requirements and specifications.
- Prioritize and manage the product backlog, ensuring timely delivery of features and enhancements.
- Oversee the product development lifecycle from concept to launch, including beta testing, feedback gathering, and iterative improvements.
- Monitor product performance, user feedback, and key metrics to inform ongoing product optimization.
Cross-Functional Collaboration:
- Work closely with sales and marketing teams to develop go-to-market strategies, pricing models, and promotional materials.
- Collaborate with customer support and success teams to ensure product adoption, customer satisfaction, and issue resolution.
- Foster strong relationships with internal stakeholders and external partners to drive product success.
Customer and Market Engagement:
- Engage with customers, industry experts, and partners to gather insights and validate product concepts.
- Represent the voice of the customer within the organization, advocating for features and solutions that address user needs.
- Conduct competitive analysis and benchmarking to ensure our products remain market leaders.
Leadership and Team Management:
Provide leadership and guidance to product teams, fostering a culture of innovation, collaboration, and continuous improvement.
Skills:
Technical Expertise:
- Strong understanding of AI technologies, telephony systems, and software development processes.
- Experience with product management tools to produce Business Plans for executive review.
Analytical Skills:
- Strong analytical abilities with experience in data-driven decision-making.
- Proficiency in using data analytics tools and techniques to derive insights and inform product decisions.
Leadership and Management:
- Demonstrated ability to lead cross-functional teams in a collaborative and fast-paced environment.
- Experience in mentoring and developing team members.
Communication Skills:
- Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas.
- Strong presentation skills, with the ability to influence stakeholders at all levels of the organization.
Market Knowledge:
Deep understanding of the 911 telephony industry, including trends, c