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Description

Are you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? The Alexa Customer Journeys team is looking for a Principal Product Manager - Technical with the experience and passion to dive deep and drive impact across the tech, science, design, and engagement challenges of defining and scaling personalized features for Generative AI use cases. The role requires leaders with technical depth as well as strong hold on industry best practices.

Our team is focused on ensuring every Alexa customer receives personalized assistance that helps them achieve more in their daily life. Our team builds a combination of end customer experiences and horizontal systems that are scaled across hardware and software experiences. We strive to keep things Day 1, and fun. We are located across Seattle (WA), Bellevue (WA), and Santa Monica (CA).

Key job responsibilities

This role will be focused on improving personalization experiences and features across all Alexa customers, including:

• Drive clarity out of ambiguity and define a clear vision, strategy and requirements for customer scenarios.

• Develop and manage mechanisms that ensure high quality at speed and scale.

• Represent the voice of customer through external and internal research and map to customer needs.

• Work with engineering, applied science, and UX/design to advance state of the art.

• Drive adoption, engagement, and experimentation of your products.

• Collaborate and partner closely across Amazon to amplify personalized experiences.

Key job responsibilities

This is a horizontal product role spanning multiple delivery orgs in a functional product team. This team is central to delivery of an Generative AI-based service at a high quality bar. The right candidate will possess an understanding of engaging with science and engineering teams to deliver foundational technologies and customer experience at a high quality bar.

A day in the life

Cut through ambiguity, apply mechanisms, deliver requirements and engage deeply with science, engineering, feature, and UX teams to deliver bar-raising, personalized customer experiences. Ultimately, you own the customer experience, with customer satisfaction as your ultimate success measure. You will engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high velocity, high ambiguity problem space, scrappiness and ability to drive teams with clarity will allow for success.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Santa Monica, CA, USA | Seattle, WA, USA | Sunnyvale, CA, USA

Basic Qualifications

• 8+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree

• Experience with feature delivery and tradeoffs of a product

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements

• Experience in project management methodologies, business analysis, or process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.