Job Information
Workday, Inc. Principal Managing Partner, Healthcare in Seattle, Washington
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for Workday's Healthcare customers. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.
About the Role
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product.The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:
Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production services
Create proofs of concepts
Participate in partner selection for non-Workday primed engagements
Guide large, partner-led accounts with global complexity such as M&A and divestitures
Develop and sustain customer executive relationships
Work with the sales team to develop/execute on account plans and strategy for each customer in their portfolio
Create the strategic plan across the customer architecture
Serve on and actively participate in customer steering committee meetings
Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues
May act as the escalation point to facilitate and resolve customer and/or project issues
May work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategy
May drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organization
Review and approve all services contract amendments
Engage other service resources as necessary to support account planning and feature adoption strategies
Leverage customer