Military Spouse Connection Jobs

Field Service Lead (Scranton, PA) (New Health Care Company) - R01106368

DESCRIPTION/RESPONSIBILITIES: Job Description: Job Title Field Service Lead (Scranton, PA) (New Health Care Company)   We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".   The Impact You'll Make in this Role As a Field Service Lead , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: * Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols * Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment * Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance * Overseeing of local business operations to include metrics and required use of couriers * Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment * Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation * Loading & unloading medical devices and supplies * Processing documentation for delivery and retrieval of products. * Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure. * Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.   Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: * High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution * Three (3) years Customer Service/field service related experience in a private, public, government, or military environment * One (1) combined year experience in a team lead and/or supervisory role in a private, public, government, or military environment * Current and Valid driver's license   Additional qualifications that could help you succeed even further in this role include: * One (1) year experience in training and scheduling & assigning daily work activities in a single location * Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties * Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA) * Experience with Microsoft Office applications   For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.   Work location: Scranton, PA Travel: May include up to 10% domestic Relocation Assistance: Is not authorized   Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

The expected compensation range for this position is $52,941 - $64,706, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accou ts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).    Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.   3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.   Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.