Job Information
Optimum Field Service Technician -Outside Plant III in Scott Depot, West Virginia
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Under general supervision the Broadband Technician (BBT) III - OSP repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
Responsibilities
Provides quality internal and external customer service reflecting the Company values Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices Troubleshoots and repairs the distribution network from headend to customer's electronic devices Has experience working in FTTx and/or RFoG networks Maintains network integrity through preventive maintenance Resolves issues at installation and on scheduled service call from customer's electronic devices to tap Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Completes work orders and other documentation on paper or by mobile device Uses small hand tools, power tools, meters, and other test equipment Participates in on call rotation
Qualifications
Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible High school diploma or equivalent Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable) Knowledge of basic mathematics Knowledge of basic electronics Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters) BDS certification preferred Home security installation experience preferred Minimum of 6 months BBT III level experience preferred or equivalent work experience Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements An "Activity Analysis" of the physical demands required to perform this job's essential... For full info follow application link.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace