Military Spouse Connection Jobs

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.

• Performs technical-based activities.

• Contributes to and manages projects.

• Uses deductive reasoning to solve problems and make recommendations.

• Interfaces with and influences key stakeholders.

• Leverages previous knowledge and expertise to achieve results.

• Ability to complete work self-guided.

• College or university degree required.

General Profile

• Requires knowledge and experience in field.

• Uses best practices and knowledge of business to improve products or services.

• Solves complex problems and takes a new perspective on existing procedures.

• Self-starter, requiring minimal guidance.

• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

• Has knowledge of best practices and team integration.

• Aware of the competition and what differentiates them.

Impact

• Impacts a range of customer, operational, project or service activities.

• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.

• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.

• Takes a new perspective on existing solutions.

• Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

• Ability to articulate difficult or sensitive information.

• Works to build consensus within a team.

Responsibility Statements

• Reviews work performed by junior teams for accuracy and completeness.

• Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)

• Tracks and understands intermediate system issues to confirm adherence to requirements.

• Evaluates existing processes and enhances/develops to improve service delivery.

• Interfaces with external client contact to resolve complex benefit questions.

• Acts as subject matter expert supporting change orders and other implementation projects.

• Performs other duties as assigned.

• Complies with all policies and standards.