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Our client in the cybersecurity services industry is seeking a Sr. Failure Analysis Engineer to join their team. This individual plays a pivotal role in the post-sales process, focusing on product failure analysis, resolution, and continuous improvement.

Job Title: Sr. Failure Analysis Engineer

Location: Onsite-Santa Clara, CA

Pay Range: $40-$44/hr

What’s the Job?

• Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team

• Resolve escalated RMA’s by determining the hardware root cause of the failure issue.

• Track and report on RMA failure trends by product and cause to the Tech Op’s team.

• Track the progress of all in-progress RMA’s requiring FA and prioritizing accordingly.

• Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.

• Maintain accurate data entry into SAP and Salesforce database tools.

Skills:

• Expert technical skills in the manufacturing test environment, both PCBA and box build/system level assemblies.

• Strong Linux system administration knowledge.

• Outstanding communication skills, both written and verbal.

• A highly collaborative working style is a must.

• Moderate to fluent in programming languages and tools used for the test environment (Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU)

• Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.

• Demonstrated ability at hardware debugging to component level and fault isolation is mandatory.

• Familiarity with test engineering principles, methods and industry standard “best practices” in a manufacturing test environment including JTAG, boundary scan, 2-corner and 4-corner testing.

• Knowledge of Salesforce,JIRA and SAP desired.

• Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design)

Education:

• Minimum BSEE, BSCS, BSCE, or BSET.

• 10+ years related experience required in the computer networking industry.

What’s in it for me?

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.