Military Spouse Connection Jobs

Are you a team player, energized by superb patient care & impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion & offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment & have a passion for providing outstanding customer service! We are currently looking for Front Desk Lead for our Sandwich office with travel to Falmouth & Yarmouth as needed. The schedule is Monday Through Friday 8-4:00PM. Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services. Over the years we have trained hundreds of curious & capable individuals to become subject matter experts in the field of Ophthalmic services. Our professionals have grown their careers within our practice & beyond. We are excited & ready to help other professionals grow their careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, & Fiscal Responsibility. Summary of Responsibilities: Exercises general supervision over front desk staff & performs daily front desk activities. Works with management, clinical, physicians & administrative staff to ensure that organization policies & workflows are followed. Responsible for the smooth & efficient operation of the front desk assuring patient needs are anticipated, addressed, & managed in a timely & appropriate fashion. Examples of Duties: Oversees the entire front desk process & staff. This includes patient check-in/check-out, patient registration, insurance updates & scheduling appointments. Responsible for the day-to-day duties of front desk & concierge staff. This includes adjusting lunches & seating arrangements to accommodate the patient?s volume & flow. Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff & direct liaison between FD staff & management. Communicating to staff any work-related issues that may arise daily (i.e., problems with registrations, not checking patients into the system, not scheduling appointments properly...) Mentors & develops skills of FD staff; assigns duties to manage patient schedules (DARS); ensuring that all patient appointments are reviewed & prepped accordingly. Helps staff to determine appropriate copay amounts owed, coverage benefits, restricted plans & in/out of network benefits to determine patient responsibility/coverage; to ensure that OCB meets all payers? regulatory requirements. Ensures proper training for all new front desk employees as well as on-going training as necessary for current staff members. Help lead the FD staff to optimize staff productivity & service; resolve workplace problems of team & processes. Promotes a strong productive team environment; is a role model; creates a lead by example role model characterized by honesty, trust, respect, & open communication. Education & Experience: 2-3 years of medical front office experience preferred. 2-3 years Supervisory/training experience preferred. High school diploma or equivalent required. Associate or bachelor?s degree preferred. Knowledge of insurance & billing software Understanding of insurance & billing practices Electronic medical record (Epic highly preferred), computer software applications experience Demonstrated experience prioritizing & multitasking in fast paced environment. Exceptional leadership & customer service skills OCB offers industry leading benefits including: Medical & dental insurance (starts on the 1st day of employment!) 401(k) plan with Company match Company paid Life Insurance Company paid Long Term Disability Eye care discounts Generous Paid Time Off & Paid Holidays