Military Spouse Connection Jobs

Date: Jun 11, 2024

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Technical Writer | Cybersecurity

Incorporate a civilian or transitioning job to your meaningful military career!

AtPopular, we are committed to providing job opportunities to military, veterans and family!

Popular offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for another mission?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

We'd be HONORED to have YOU in our team!

Job Type

Full Time

General Description

We are searching for an experienced technical writer to join our cybersecurity team and help take our client-focused services to new heights. Our Technical Writer will c reate and oversee cybersecurity content, whether it's composing reports, synthesizing data, creating manuals, or editing cybersecurity policies to resonate with the target audience.

Essential Duties and Responsibilities

• Develop comprehensive documentation that meets organizational standards.

• Gain deep understanding of products and services, and translate complex information into simple, polished, and engaging content.

• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.

• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications.

• Evaluate current content and develop innovative methods for improvement.

• Research, outline, write, and edit content, working closely with various departments to understand requirements.

• Gather information from subject-matter experts and develop, organize, and write policies, standards procedure manuals, technical specifications, and process documentation.

• Work with cybersecurity, information technology and support leads to identify documentation repositories, revise, and edit, and determine best solutions for data compilation and centralized storage.

• Research, create, and maintain templates that adhere to organizational and legal standards.

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.

Education

Bachelor's degree in Communications, Creative Writing, Journalism, Literature or Marketing.

Experience

Two (2) years of relevant experience as a Technical Writer for areas such as Cyber Security, Information Security or Compliance Risk Management.

Certifications / Licenses

The following certifications and/or licenses are not required but, desirable:

Certified Professional Technical Communicator (CPTC)

Knowledge, Skills & Abilities (KSA's)

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results and recommends changes to improve the effectiveness of the business's management.

• Strong technical acumen: knowledge of Information Security and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.

• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences.

• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.

• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.

• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.

• Computer and Technological Skills: Proficient in MS Office 365. Experience with data management tools such as Power Pivot, Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico or Florida

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us atasesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Health & Pharmacy Plans | Dental & Vision Coverage | Annual Preventive Exam | Employee Assistance Program (EAP) | Life Insurances | Disability Insurances | Profit-sharing | 401-K | Childbirth leave up to 8 weeks | Bonding time up to 8 weeks | Your Time Off – vacation, sick and personal time off | 11 Holidays | 8 hours of Community Time Off

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

Connect with us!

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