Job Information
Navy Federal Credit Union DoD SkillBridge Fellowship – Loan Officer Assistant in San Diego, California
Overview
TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM
To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. This role will provide administrative support to Mortgage Loan Officers (MLOs) expediting the credit review process of mortgage applications. To receive and respond to inquiries from members regarding minimum required documentation to progress their mortgage applications.
Responsibilities
Provide support to assigned department; may work on small projects or portions of larger projects
Assist Loan Officers with document collection, follow-up functions via phone calls and electronically to members
Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities, etc.)
Review loan applications for completeness, data integrity and accuracy and to determine if additional and/or supporting documentation is required
Provide general mortgage related answers through HomeSquad or via phone as needed to members seeking quick responses
Provide a high level of expertise and member service to resolve moderately complex inquiries, requests, and problems
Re-Index documentation, if applicable
Provide back-up support to Loan Officers as needed
Provides exceptional customer service
May receive guidance and direction from management and / or senior-level staff
Assist and collaborate with various levels of staff to accomplish tasks / assignments
Collect, prepare and maintain data for analysis, reports and reference
Maintain professionalism in all interactions, placing member service as priority
Works within established standards, change control, policies and procedures
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Effective data gathering and research skills
Effective member/customer service skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill performing mathematical calculations and working accurately with numbers
Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
Basic skill maintaining composure in a changing environment
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal, interpersonal, and written communication skills
Basic database, word processing, spreadsheet, and presentation software skills (e.g., Microsoft Access, Excel, PowerPoint, etc.)
Hours: Monday - Friday, 8:30AM - 5:00PM
Locations: 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131
Salary Range: $19.76 - $30.29 (Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.)
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 18898-OTHLOC-300000025815128