Job Information
Walmart Manager, Operations, Loyalty Programs in San Bruno, California
Position Summary...
What you'll do...
What you'll do:
Job Overview:
We are seeking a Manager, Operations - Loyalty Programs to help build and support our driver loyalty program in the gig driver industry. The Manager, Operations - Loyalty Programs will be enthusiastic about the Loyalty space and will thrive working cross functionally to revamp and deliver a loyalty strategy that connects the rewards to driver quality and enhance driver retention, engagement, and experience.
Key Responsibilities:
Focus on setting program goals and managing loyalty processes to reduce risk, owning CPO escalation resolution and data integrity of program performance indicators that allow to identify future opportunities to enhance the program and improve efficiency.
Lead the Loyalty program operations by ideating and setting up a structure that allows for seamless qualification tracking, reporting and performance tracking against program objectives.
Set up performance tracking dashboards for qualifications and rewards.
Lead issue resolution related to driver qualification by conducting RCA and lead problem solving with product and tech.
Serve as liaison with MyMetrics to ensure accurate driver tier segments and proactively flag any issues.
Prepare performance readout for all rewards (partner and operational) and impact to KPIs on a recurring cadence.
Serve as liaison between Driver Experience and other ODD teams to ensure program rewards are accurately enabled for drivers per tier.
Manage day-to-day tasks such as tracking qualification with each partner and enabling seamless code enablement.
Lead partner KPI reporting on various metrics to show value of the relationship.
Serve as primary POC and Account Manager for existing loyalty partnerships by ensuring metrics are met and identify opportunities to maximize the value of partnerships to both drivers and Walmart.
Make ongoing contributions in strategic areas that align with company goals by proactively identifying and executing opportunities to increase value of partnerships.
Measure partnership performance by looking into qualification, redemption, revenue share, spend, and tracking value for drivers and Walmart.
Lead recurring partner touchpoints, on-going contract management and risk mitigation.
Collaborate with cross-functional teams to manage partnership asks.
Code requests from vendors and code management.
Manage testing and rollouts as applicable.
Post program launch, own and lead CPO tracking, conducting root cause analysis for escalations and being a main POC/liaison for trust & safety mitigation and issue resolution by:
Reporting loyalty CPO by racking L1 and L2 and conducting RCA to understand problems to solve
Ideate and recommend solutions in partnership with the App Stability and Trust & Safety teams
Keep loyalty 4itb updated and own Loyalty CPO prioritization including impact sizing and business case development.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications:
Prior experience in the Loyalty space within the gig driver industry
2+ years of experience in data analytics, project management, and stakeholder management
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Hoboken, New Jersey US-10279:The annual salary range for this position is $84,000.00-$156,000.00
San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00
Dallas, Texas US-09648/Bentonville, Arkansas US-10735:The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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