Job Information
University of Utah Library Operations & Protection Services Assistant in Salt Lake City, Utah
Details
Open Date 06/25/2024
Requisition Number PRN14941N
Job Title UU Student - Library
Working Title Library Operations & Protection Services Assistant
Job Grade SJ
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary? No
Standard Hours per Week 19
Full Time or Part Time? Part Time
Shift Variable
Work Schedule Summary
All shifts available for Fall 2024 including: opening, closing (paying an additional $2 per hour starting at 10pm), weekend, and midday shifts. Training will take place over the summer before a new employee would start working regular scheduled shifts in the Fall. On the job training is paid.
Upon job offer, applicants must be able to start no later than 01 Aug 2024
Is this a work study job? No
VP Area Academic Affairs
Department 00790 - Marriott Library - Operations
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 15.50
Close Date
Job Summary
This is a customer service position at the J. Willard Marriott Library that works to maintain a welcoming, safe and secure environment for all patrons and employees, and helps to provide effective access to resources and collections. The position also plays a vital role in protecting the library’s collections and cultural property. Assistants help maintain a safe and secure environment by conducting facility rounds, monitor users’ activities to ensure compliance with library policies, assess and report suspicious activities to the proper campus agencies, and act as first responders in emergency situations, i.e., fire alarms, security alarms, and first aid calls until the appropriate emergency responders arrive onsite. This position is also responsible for providing exceptional patron service in-person, over the phone, online, and through email as well as facilitating the fulfillment of electronic and physical library resources. These positions are responsible for managing patron accounts, cashiering functions, and lost and found, and generally providing a one-stop service opportunity for the library. This position is intended as an entry level position, with the opportunity of advancement within five months of employment after demonstrating consistent and reliable performance.
For the Library to be able to appropriately monitor hours worked, part-time employees are generally asked to restrict their work with the University of Utah to Library employment only, unless an exception is granted.
This position requires the successful completion of a criminal background check upon job offer.
Responsibilities
Conduct regular building patrols and demonstrate a constant presence while in the library.
Maintain and ensure an environment that is conducive to research and learning.
Enforce all library and University policies in addition to resolving complaints and library policy infractions appropriately. Assistants may decide if an individual should be removed from the library for a specified period of time.
Responsible for noticing problems with the building and reporting them to library and campus facilities personnel.
Initiate conversations with individuals at the entrances if the book gate alarm is triggered to guarantee that library materials are properly checked out.
Document all incidents that occur within the library or its grounds – whether it is building-related or patron related.
Collect lost and found items from within the library and its immediate grounds, and maintain a record of items in the department database.
Responsible for coordinating circulation including, account creation, fine and lost book resolutions, billing, recalls and holds management.
Provide service retrieving items that are available for pickup such as Interlibrary Loan, Holds, and Automated Retrieval Center ( ARC ) material.
Perform all cashier functions for the library related to circulation, printing, and the library store.
Responsible for completing opening procedures, as well as clearing and securing the building and its contents each night.
Provide library information and basic research assistance, including accessing electronic journals and research databases.
Respond to Library Chat services and answering referral questions from patrons.
The duties and tasks included are representative of the position and not comprehensive. Duties may be added or removed in the best interest of the organization and its patrons.
Minimum Qualifications
- Must be a current University of Utah student enrolled 6 undergraduate credit hours or 5 graduate credit hours during the fall and spring semesters.
Preferences
Library Operations & Protection Services has a tremendous amount of responsibility. Employees must be committed to providing outstanding customer service, and be comfortable with enforcing policies. They must demonstrate good human relations, communication, conflict resolution, and problem solving skills. Employees must be confident in responding to any situation, including emergencies, that may arise in the building. They must also have the ability to remain calm in a stressful or crisis situation. Employees are expected to be honest and take full responsibility for their actions. Cashiering experience is also desired.
For full consideration, all applicants are required to provide a copy of their Fall 2024 Weekly Course Schedule, as part of their resume or cover letter.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.