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Overview

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility

• Ensures quality and satisfaction levels are meeting and/or exceeding expectations

• Assures the highest quality of customer satisfaction

• Assists with Training and Development

• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

• Leads and participates in a team to ensure the successful completion of assigned tasks

• Responsible for the running and leadership of the shift in the absence of the Supervisor

• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

• Assists the Supervisor and Shift Manager in the direction and supervision of field employees

• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities:

• Provide leadership and direction to team members

• Relay communication between team members, client, customers and management

• Report performance issues to the Supervisor

• Assist with the training of cleaning team

• Coordinate work assignments

• Assist with making daily and weekly work schedules

• Oversee and perform cleaning operations in assigned building

• Manage security of keys and access cards for the property

• Report work orders for maintenance

• Makes sure premises are secured at all times

• Work with Manager to schedule jobs with Property Manager and cleaning crew to complete the work

• Oversees quality of jobs and confirms completion with Manager

• Provide training to all new hires assigned to the building

• Check supplies, equipment, and chemicals weekly

• Complete order forms completely and accurately

• Coordinate equipment usage and inventories

Qualifications

• Must be 18 years of age or older.

Preferred Qualifications:

• Customer Service Experience

• 1 yr of similar work experience

Shift: Friday - Sunday (6:00AM - 6:30PM)

Hourly Pay : $20.00/HR

*The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

REQNUMBER: 85461

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.