Job Information
Lithia & Driveway Parts Advisor in Salem Volkswagen, United States
Dealership:L0241 Volkswagen of Salem
Volkswagen of Salem
Lithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#145 in 2023). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
Parts Advisor
The Parts Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
Responsibilities
Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
Maintain clean and professional appearance of counter, work area and stockroom.
Interact with Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
Specifies parts accurately.
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization
Process core returns, parts warranties and parts returns as necessary.
Skills and Qualifications
Strong attention to detail
Sense of urgency
Excellent communication
Mathematics – calculations of inventory, payments and invoices.
Knowledge of automotive parts
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!