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Job Information
Charles Schwab Sr Manager, UX Content Strategist in Sacramento, California
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Our Culture:
Through Clients’ Eyes: https://www.youtube.com/watch?v=Qkic76FWat8
Charles Schwab User Experience and Design is responsible for software design across mobile, web and desktop platforms. We are a multi-disciplinary group of user experience designers, visual designers, content writers and researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users.
Our business is driven by looking through our clients’ eyes, which makes it a great place to practice user-centered design. Our purpose is designing tools and experiences that enable users to achieve their financial goals.
Why your work matters:
You will support an engaged set of users who rely on our products to manage their financial lives
By researching and understanding the user needs you will be able to impact how our users do business with Schwab.
You will learn how balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
You will work with an engaged design team that fosters a learning environment
What you’ll do:
Consider content from a holistic standpoint—systems, platforms, and channels—to create a unified user experience
Understand information architecture and taxonomies in content structure
Use journey mapping and design thinking to innovate and solve problems
Seek out and use data and customer insights to inform content recommendations
Collaborate effectively with interaction designers, visual designers, product owners, engineers, marketing partners, and legal, risk, and compliance experts
Transform complex concepts into simple, understandable, and conversational copy
Write crisp, high-quality, on-brand user interface copy for wireframes, prototypes, and financial products
Create and persuasively communicate content plans to UX partners and key stakeholder
Lead content review sessions
Iterate on content with a goal of continuous improvement
What you have
Minimum of 5 years as a senior content strategist and user interface writer with web and mobile experience, preferably for a financial services, technology, or digital consulting firm
Experience with Schwab content strategy either as a contractor or associate required
Exceptional written and verbal communication, presentation, and cross-functional negotiation skills
Portfolio with key content strategy deliverables (e.g., content inventory and audit, competitive analysis, content strategy deck, content type mapping, brand voice and tone)
Positive and proactive approach to addressing a project’s unique needs and challenges
Ability to identify critical content issues that will help drive projects forward
Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
Ability to advocate for user experience and content strategy and facilitate alignment on content solutions with various partners (e.g., product, engineering, marketing, legal, risk, and compliance)
Expertise in Microsoft Office Suite and familiarity with Confluence, JIRA, and one or more design tools: InDesign, Sketch, InVision, and Axure
Experience working in a collaborative multi-disciplinary team within an iterative process and Agile development methodology
Experience leading content strategy or UX working sessions with cross-functional teams
Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
What you’ll get:
Everyday Wellness: healthy rewards, onsite fitness classes, healthy food choices, wellness champions
Financial Fitness: 401(k) match, employee discounts, personalized advice, brokerage discounts
Work/Life Balance: sabbatical, new mothers returning to work program, tuition reimbursement programs, time off to volunteer
Inclusion: employee resource groups, commitment to diversity, strategic partnerships
Not just a job, but a career, with an opportunity to work with a highly engaged design team
Learn more about Life@Schwab (http://www.aboutschwab.com/careers/life_at_schwab/%22) .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
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