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Commercial Loan Support Specialist III

Loan Operations

Roseburg, Oregon

Vancouver, Washington

Liberty Lake, Washington

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

In this role, you will be responsible for various quality control review functions related to loans. Primary responsibilities include review of all loan documents prior to delivery for accuracy and completeness as well as auditing new loans for compliance with Bank policy and regulations, initiating corrective action as needed. They ensure operating policies and procedures meet established objectives for accuracy, service quality, compliance, and efficiency.

• Review documentation for various loan types (e.g., commercial and residential real estate, construction loans, lines of credit, asset-based loans, Small Business, letters of credit, government guaranteed programs, and agricultural loans) prior to delivery to validate accuracy, compliance with Bank regulations and internal policies and procedures and to ensure contractual obligations between the Bank and loan parties are enforceable.

• Perform a detailed review of all booked loans to ensure boarding data accuracy and that loans are in agreement with accounting and loan system records as well as in compliance with Bank commitments, lending regulations, Bank policy, and procedures

• Verify documents were properly executed and recorded to perfect collateral and contractually obligate the borrower.

• Identify discrepancies and inaccuracies and provide mentorship, guidance, and corrective action for exceptions.

• Communicate with lending personnel to resolve discrepancies and obtain additional information when necessary.

• Utilize multiple documentation platforms and other internal bank systems, including Laser Pro, nCino, ACBS, FIS, FCM, Excel, and Word

• Review loan coding for accuracy to ensure quality of data for financial reporting to regulatory agencies.

• Conduct thorough reviews of all collateral supporting documentation for accuracy to ensure proper collateral perfection.

• Review checklists to ensure post-closing tasks are performed accurately and the loan file is complete.

• Participate in proactive team efforts to achieve department- and company-established service levels

• Independently investigate and resolve document and booking questions

• Review multiple documentation requests simultaneously

• All other job duties as assigned

About You:

• High school diploma or equivalent

• One year of related work experience or transferrable skills with an understanding of commercial and consumer loans and collateral transactions

• Basic understanding of financial information and lending regulations

• Experience with LaserPro or a similar application

• Strong reading comprehension

• Research and problem-solving capabilities

• Ability to multitask and manage time effectively

• Strong attention to detail and ability to retain multiple forms of information

• Adapts quickly to change

• Effective verbal and written communication skills with internal and external clients

• Strong computer skills and proficiency with Microsoft Office

• Ability to work independently and collectively within a team environment

• Working knowledge of multiple banking regulations (e.g., flood, HMDA, CRA, CIP, Beneficial Ownership) together with all internal policies and procedures

• Working knowledge of various loan structures, payment schedules, amortizations, interest accruals, escrow impounds, and the ability to perform applicable mathematical calculations

• Working knowledge of entity types and corresponding authorities, including for-profit and non-profit corporations, limited liability companies, limited and general partnerships, associations, governmental agencies, trusts, estates, and various nested entity structures

• Ability to review and comprehend required entity formation documentation for all 50 states

• Working knowledge of various collateral types and how to perfect such collateral, including the uniform commercial code, commercial and residential real estate, stock, brokerage accounts, deposit accounts, assignment of contracts/promissory notes, agricultural assets, life/disability insurance, and vehicle titles

Workstyle: Fully onsite

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $25.00 to $29.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.