Job Information
West Marine Rig Shop Production Manager in Rock Hill, South Carolina
Job Summary:
The Rig Shop Manager achieves the sales goals of the business unit through planning, coordinating, and directing all operations of the rigging production facility while supporting all Satellite Rigging Locations. This position will actively grow the rigging sales and profitability through customer interaction. They will interpret diagrams, measurements and interact with rigging to complete rigging order requests. They will coordinate workflow to best utilize the resources by assessing the lead time of work to determine if a job should be completed by the production facility. They will ensure that all products for quality and signed off before being delivered to the customer.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug-Free Workplace and Equal Opportunity Employer.
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff.
Oversees the daily workflow of the rigging production facility.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
Recommends and sells the proper products to ensure complete rigging solutions for retail and wholesale customers.
Manage people, production, and the scheduling of outside work.
Works closely with store group to increase awareness and train associates on rigging offerings and processes for placing rigging orders.
Ensures that all products produced and sold through Rigging Services are inspected for quality and will perform to the application that it is being built to.
Works closely with buyers, assortment planners, and vendors to ensure assortments and in-stocks align with customer and production needs.
Continues to improve product knowledge through training, product education, and certification.
Uses discretion in handling customer complaints.
Work with associates to achieve the business unit’s sales plan.
Maintains a clean and safe working environment.
Support all sustainability efforts throughout West Marine.
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Must be able to interpret rigging diagrams, rigging measurements, and rigging terminology to assist customers and coordinate workflow.
Demonstrates advanced technical skills in Splicing and installation rigging duties in the shop and on marine vessels.
Must be able to provide transportation to worksites.
Must understand the proper ways to go aloft and be able to execute.
Education and Experience:
High school diploma or equivalent.
5+ Years of Rigging/Management experience.
Physical Requirements:
Prolonged periods of standing and walking
Must be able to bend, stoop and crawl.
Must be able to lift up to 50 pounds.