Job Information
Rochester Institute of Technology Shipping & Receiving Staff Assistant in Rochester, New York
8967BR
Position Title:
Shipping & Receiving Staff Assistant
Organization:
FMS Shipping & Receiving
Job Responsibilities:
Reporting to and under the general guidance from the Shipping & Receiving Supervisor provide administrative support for the Shipping & Receiving department. Assist in administering and developing strategy/policy for an exceptional customer experience, including reporting of data compiled from multiple sources; problem resolution; maintaining databases; responding timely to inquiries, concerns, change requests; monitoring and triaging incoming requests from customers directly and through the CMMS (work order system); completing special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Responsibilities
Manage the shipment and receipt of all products, materials, and supplies for the University. This includes unloading incoming deliveries; verifying packing slips against purchase orders; checking items in order to detect lost and damaged goods; sorting items for delivery; electronically maintaining accurate records of incoming and outgoing shipments; and entering receiving records data into Oracle.
Respond to work orders (shipping & furniture moves) through CMMS and phone/email communications in support of RIT’s daily operations. Assist in troubleshooting shipping & receiving issues and customer complaints that arise and work to resolve them.
Assist in managing the logistics of furniture moves and disposal with university departments and RIT’s moving services vendor.
Assist in managing the fleet vendor contract. This includes ensuring that NYS registration and insurance is up to date; provide estimates for Risk Management for vehicle accident repairs; coordinate and schedule repairs with auto body shop.
Assist is scheduling in bound freight appointments with carriers.
Assist in maintaining and organizing the warehouse and boneyard.
Provide backup for the Sr. Shipping & Receiving Assistant, Package Delivery Driver, and the Manager, Shipping & Receiving.
Other duties as assigned.
FLSA Category:
Non-exempt
Requisition Number:
8967BR
College/Division:
Finance & Administration
Required Application Documents:
Curriculum Vitae or Resume
Employment Category:
Fulltime
Additional Details:
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
How To Apply:
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :
113H
Required Qualifications:
Education and Experience
High school diploma or GED
2 years administrative, customer service experience, project management, project coordination, or related field.
Licenses
- The individual hired for this position will be required to have a pre-employment Motor Vehicle Record (MVR) check. Please refer to RIT's Vehicle and Driver Safety Procedures (https://www.rit.edu/fa/sites/rit.edu.fa/files/grms/VehicleSafetyProcedures%20Mar%2023.pdf) for details regarding what is considered in an MVR review.
Skills
Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems utilized by RIT and FMS; strong working knowledge of and experience in utilizing databases and spreadsheets.
Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time; to adjust to changing priorities and challenges in a busy environment; to work independently with minimal direction; to follow complex oral and written instructions; to make complex decisions in accordance with departmental policies and procedures.
Strong analytical/problem solving skills. Must possess personal characteristics of flexibility, initiative, and cooperativeness.
Knowledgeable and skilled in material handling equipment such as forklifts and power pallet jacks.
Department/College Description:
The FMS department works collaboratively to design, construct, operate, and maintain an exceptional and cost-effective living, learning, and working environment.
What do we believe at RIT?:
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/fa/humanresources/sites/rit.edu.fa.humanresources/files/docs/Benefits_at_a_Glance.pdf) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).
Work Location:
Henrietta Campus — 100%
Job Summary:
RIT’s Facilities Management Services (FMS) department is looking for a dynamic Shipping & Receiving Staff Assistant to join the FMS Shipping & Receiving team. We value and care about our team members and are committed to your well-being. As part of the team, you are eligible for RIT's comprehensive and competitive benefits program that adds generously to your total compensation. Some of those benefits include medical/dental/vision, sick and vacation time, retirement, financial planning resources, educational benefits for you and your dependents, employee wellness program, and free use of on-site fitness facilities. Additionally, you will be eligible for professional development and cross-training opportunities that support your career growth.
The Shipping & Receiving Staff Assistant is part of the FMS Shipping & Receiving team who are responsible for ensuring that all incoming and outgoing packages get delivered promptly and efficiently; managing RIT fleet vehicles, coordinating furniture moves; and maintaining and organizing the warehouse and boneyard.
Hourly/Salary Minimum:
16
Hourly/Salary Maximum:
23