Job Information
T-Mobile USA Inc Leadership Development Manager, Consumer Group in Rochester, New York
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
1) Leadership Onboarding
2) L.E.A.D elite, and top-talent programs
3) Career growth classes in our Development Catalog
4) A suite of Team-Based offerings This position is also responsible for initiating and maintaining leadership development discussions with assigned Senior Leaders to identify needs, provide appropriate course/training recommendations, encourage participation, and provide completion progress updates to help propel development in multiple leadership levels and roles.IMPORTANT NOTE: This position can be located in any HQ, major-RBO, or Customer Experience/Loyalty Center. This position will be supporting virtual facilitation in ALL FOUR time zones, which will require schedule flexibility. In-person facilitation requiring travel is currently 20% a month.
FACILITATION
Facilitate effective leadership programs utilizing various delivery methods including traditional instructor-led, co-facilitation, and virtual classes by managing the training environment, leveraging technology, and providing effective learning session follow up.
Employ adult learning principles and positive reinforcement techniques to maximize learning and skill development.
Leverage leadership development theories by reinforcing key points during and post training
RELATIONSHIPS & PARTNERSHIPS
Collaborate with Senior Leaders to identify leadership development need, provide existing, relevant recommendations, along with regular updates on program health
Understands and provide ongoing support for ever-evolving business strategies and challenges.
Engage, foster, and collaborate with key partners to identify key business priorities and support the execution and adoption efforts.
Act with high degrees of customer/client confidentiality
PROJECT MANAGEMENT
Develop and execute a comprehensive leadership development strategy aligned with the company's goals and objectives.
Effectively use communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust
Establish the tools and processes to track and report on the program health and progress towards program goals (ex. LMS completion report)
Develop post-training support and reinforcement tools to sustain behavioral change and drive improved performance
Adjust resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results
Responsible for gathering information needed to create and deliver appropriate materials/tasks (ex. PowerPoints, training visual aides, email communications)
OTHER
Also responsible for other Duties/Projects as assigned by business management as needed.
QUALIFICATIONS
2+ years of frequently facilitating virtual sessions for large audiences with a focus in leadership theories
Strong consulting and/or counseling background
Field Operations knowledge or experience
High degree of executive maturity, emotional intelligence, and professional posture
Shown competence in relationship building; easily connects with remote and on-site teams
Proven track record of prioritizing and balancing multiple tasks/projects at once
Demonstrates ability to think critically in decision making and balances both long- and short-term impacts
Understands and adapts to the importance of diversity, equity, and inclusion across all business platforms
Preferred: certification in The 6 Types of Working Genius, DISC, Clifton Strengths, and/or Multipliers
EDUCATION
High School Diploma/GED Required
Bachelors Degree in organizational behavior or business preferred
* At least 18 years of age
* Legally authorized to work in the United States
Washington Pay Range: $102,500 to $138,700
California Pay Range: $96,400 to $130,400
New York Pay Range: $96,400 to $130,400
Colorado Pay Range: $92,000 to $124,500
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offeringmedical, dental and vision insurance, a flexible spending account, 401(k), employee stockgrants, employee stock purchaseplan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about2.5 weeks for new part-timeemployees annually - paid parental and family leave,family building benefits, back-up care, enhanced family support, childcare subsidy,tuitionassistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits,check outwww.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
Minimum Salary: 102500.00 Maximum Salary: 138700.00 Salary Unit: Yearly