Job Information
Zones LLC Director, Field Management Office in Richardson, Texas
Director, Field Management Office
Professional Services Richardson, Texas
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Description
Position at Zones
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
The Director of Field Management Office (FMO) is responsible for leading all field deployment activities for our field resources, partners, dispatch and coordination teams that support the pre/post sales service delivery of complex IT services and solutions. Additionally, the Director of FMO will be responsible for the assignment, development, training, and support of a global geographically disbursed team of field management coordinators, FMO managers, dispatch managers, technicians and partners. Corporate initiatives include, but are not limited to Tenrox reporting and management, resource utilization, statement of work development, modifications, approvals and financial management. This includes offices currently in Clifton Park, NY, Richardson, TX and Pakistan, with growth plans for India in the near future.
What you’ll do as the Director, FMO:
Proactively lead FMO delivery and approvals for multiple concurrent projects, tracking completion of action items, resolving issues, mitigating risk while monitoring financial performance.
Lead and direct FMO to deliver project deliverables & documented scope on time and within approved budget.
Partner with Finance to ensure financial reporting, forecasting are aligned with Company budgets.
Present FMO capabilities, methodologies and delivery messaging to prospect customers for Pre-Sales and RFX responses to include orals.
Built client relationships with key customers providing FMO delivery leadership representation.
Ensure FMO negotiations across multiple functions to resolve field conflicts and competing priorities.
Communicate as required to meet FMO objectives and goals.
Continuously assess FMO based on key metrics to achieve goals.
Ensure best practices and project management tools & processes are applied to address unique situations.
Influence executive leadership within the business areas to create and maintain alignment around the F MO business objectives, measurable benefits, success criteria, scope, and constraints impacting FMO delivery.
Review internal management processes, make recommendations for process changes, communicate changes with senior leadership and implement appropriate processes.
What you will bring to the team:
BA/BS degree in Marketing, Business, Information Technology, or a related field
Equivalent experience will be considered
Advanced degree preferred
10+ years required for field management, dispatch centers and global teams supports field dispatches and global deployments over 24x7x365 coverage.
10+ years required of large global project rollout experience
10+ years required of experience in information technology or business operations
Customer and service centric mindset
Have the ability to: Lead, influence and persuade without authority
Analytical mindset with excellent problem-solving skill
Experience in financial management, manage P&L, forecasting
Experience in managing several projects simultaneously with varying customers, deadlines, and requirements
Experience with the following : Process improvement , Conducting root cause analysis (RCA) , Facilitating complex problem solving and assessments across departments
Excellent organizational skills
Ability to lead across departments to achieve a single objective
Ability to work in a fast-paced environment and meet aggressive deadlines
Excellent verbal, written communication and presentation skills
Contract and/or service level management experience desired
Proficient in the use of Word, Excel, PowerPoint, and MS Project
Some travel requirements
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Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.