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Resp & Qualifications

PURPOSE:

Ensures the stability, integrity and efficient operation of the organization information systems that support

organizational functions. This is achieved by monitoring, supporting and optimizing all networked software and associated operating systems. Assesses architecture and current system limitations, defines and designs system specifications, disaster recovery procedures and evaluates input/output processes and working parameters for hardware/software compatibility.

This position will have responsibility for support and enhancements of a highly visible and strategically significant Project and Portfolio Management application.

The candidate must have Clarity PPM technical and functional experience.

ESSENTIAL FUNCTIONS:

• The role requires the candidate to integrate with, and actively contribute to a well-established application and PMO tools support team.

• Candidate must have strong technical skills coupled with good customer facing skills while being able to troubleshoot and problem solve application issues independently.

• The ideal candidate will provide excellent technical and end user application support. Responsibilities will include:

• Provide application and subject matter expertise, in both Clarity PPM technical and functional areas.

• Architect, recommend, and design systems solutions that meet customers' requirements; manage implementation of solutions architected.

• Configuration and customization of Clarity PPM components including objects, portlets, process workflows, lookups, etc.

• Mange all technical aspects of the Clarity PPM upgrades - Research, testing, troubleshooting, planning, documenting differences, implementing, defining processes and standards.

• Assist in the development of training materials for the end-user.

• Clarity PPM Support and Training - Strong knowledge of the Clarity PPM tool with the ability to train users of a wide range of roles: - PMO Power users/Clarity Leads, Project Managers and Time Entry users.

• Experience with building, deploying, and communicating change through eLearning software.

• Communicate effectively with colleagues and partners in a global company.

• Represent and ensure end users interests when implementing functional changes in partnership with vendor partners and technical teams.

• Monitor support queue- work directly with users on Clarity issues.

• Clarity PPM Support - support the needs of the Clarity community at an enterprise level.

• Candidate is expected to be a self-starter who will actively contribute to the stability, support, and maturity of the product as well as any additional responsibilities supporting corporate applications.

• Maintain existing Clarity website on the company intranet which hosts informational resources, training material, job aids, etc. Create new artifacts on the Clarity website.

• Participate in system updates and upgrades testing and related activities (creation and execution of test scripts, coordination of UAT testing communication, etc.)

QUALIFICATIONS:

Education: Bachelors Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:

• ITIL Foundations within 180 Days.

Experience: 5 years software, hardware and/or systems engineering related experience. 5+ years experience in managing Clarity at a technical level, leading upgrades, and system troubleshooting. Experience with Clarity PPM 16.2.2. Experience with Clarity PPM New UI. In-depth experience with developing and fine-tuning MS SQL queries as well as Clarity PPM Entity Relationship Diagram. Design and development of Clarity PPM portlets. Advanced level of experience with NSQL queries. Development of processes in Clarity PPM using GEL scripts. Knowledge of Clarity PPM Web Services/XOG and Java for Clarity PPM integration with other applications.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of programming languages and web-based technologies.

• Proficient in Microsoft Office applications.

• Ability to collaborate to solve technical problems across teams.

• Excellent communication skills both written and verbal.

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

• Hands on expertise with all aspects of implementations, requirements gathering & analysis, design, configuration, and testing.

• Strong computer skills including Microsoft Office (with advanced proficiency in MS Excel), MS Teams, MS SharePoint, and MS Project.

• Excellent troubleshooting abilities and analytical skills.

• Strong written and verbal communication skills. Proactive, self-motivated, detail-oriented, and creative.

Salary Range: $94,392 - $187,473

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Corporate Systems Development

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 20064