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Job Information
FIRSTSERVICE RESIDENTIAL NEVADA Front Desk Associate in Reno, Nevada
POSITION:Front Desk Associate SCHEDULE: Regular, Full Time,(Graveyard) Wednesday to Sunday 10pm-6:30am LOCATION: Reno, Nevada SALARY:$20 per hour
MINIMUM REQUIREMENTS:
- Have a minimum of a High School Diploma or equivalent.
- Effective written and verbal communication skills.
- Strong abilities with computers are required (including Word, Outlook, and Excel).
- Multiple language fluency would be desirable.
- Be able to understand and be knowledgeable in emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to navigate the property/building quickly and easily as required to meet the job functions.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
- Ability to make decisions and solve problems creatively.
- Should also possess the ability to solve an array of personnel and customer-related problems with the result of positive resident and guest experience.
JOB SUMMARY: As a Front Desk Associate, you'll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self-motivated, outgoing, detail-oriented, and has great communication skills while having excellent organizational skills.
- Be able to demonstrate excellent customer service.
- Meet and greet residents and check guests and service providers in and out.
- Be able to identify and clarify residents' needs and desires. Have to answer questions, give directions and instructions, and develop inventories of services.
- Able to work independently and without direct supervision.
- Maintains guest privacy and the organization's reputation by keeping information confidential.
- Responds to emergency situations in a timely and efficient manner.
- Monitors and screens messages.
- Controls access for authorized vendors to provide services within units of the building.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
- Maintains daily logs, records, and forms.
- Resolves and follows up on all complaints/issues.
- May be assigned other duties by the on-site property manager.
Physical Requirements:
- Have finger dexterity for typing/using a keyboard.
- Be able to hear to place and receive telephone calls.
- Be mobile enough to move around the office to make copies, distribute mail, etc.
- Be able to lift 35 lbs.