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Oracle Cloud Infrastructure - Digital Assistant Specialist

Remote

Job Summary:

We are looking for a talented Oracle Cloud Infrastructure (OCI) - Digital Assistant Specialist to join our dynamic team. This role will focus on developing and managing digital assistant solutions within the Oracle Cloud Infrastructure. The ideal candidate will possess strong skills in building conversational interfaces, have a deep understanding of OCI, and be passionate about enhancing user experiences through advanced digital technologies.

Key Responsibilities:

Development and Implementation:

• Design, develop, and deploy digital assistant solutions using Oracle Digital Assistant (ODA) on OCI

• Create conversational flows, intents, and entities to deliver seamless user interactions

• Integrate digital assistants with backend services, databases, and other systems to enhance functionality

Customization and Optimization:

• Customize and optimize digital assistants to meet specific business requirements and improve user experience

• Implement machine learning and natural language processing (NLP) techniques to enhance the accuracy and responsiveness of digital assistants

• Monitor and fine-tune performance metrics to ensure optimal functionality and user satisfaction

Collaboration and Support:

• Work closely with business stakeholders to gather requirements and translate them into effective digital assistant solutions

• Collaborate with cross-functional teams to integrate digital assistants into various applications and workflows

• Provide support and training to end-users and team members on utilizing and managing digital assistants

Maintenance and Innovation:

• Maintain and update digital assistants to ensure they remain current with evolving business needs and technological advancements

• Stay abreast of the latest trends and developments in AI, machine learning, and digital assistants to drive continuous improvement

• Experiment with new features and functionalities to enhance the capabilities of digital assistants

Documentation and Reporting:

• Document development processes, configurations, and troubleshooting guides for digital assistant solutions

• Prepare and present reports on digital assistant performance, user interactions, and areas for improvement

Qualifications:

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

• At least 3-5 years of experience in developing and managing digital assistant or chatbot solutions

• Experience with Oracle Digital Assistant (ODA) and Oracle Cloud Infrastructure (OCI) is highly desirable

• Relevant certifications such as Oracle Cloud Infrastructure (OCI) Certified Developer, or AI/ML certifications are a plus

Technical Skills:

• Proficient in using Oracle Digital Assistant and related development tools

• Strong understanding of AI, machine learning, and NLP technologies

• Experience with APIs, web services, and integrating digital assistants with various systems

• Familiarity with scripting languages and development frameworks (e.g., JavaScript, Python)

Soft Skills:

• Excellent problem-solving abilities and creative thinking

• Strong communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

IPT Associates, LLC (IPTA) is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

The compensation range for this role is based on the function, education, experience and qualifications of the applicants. IPTA provides a variety of benefits including health and dental insurance, life and disability insurance, matching 401k, savings plan, company paid holidays and paid time off (PTO). Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.