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Job Description Summary

GE Healthcare Canada has a unique 2-year Service Apprenticeship Program (CSAP) for College & University graduates who wish to pursue careers in health care services.

GE Healthcare Canada is looking for site-based biomedical personnel as part of our Service Apprentice Program. We require individuals who would be based out of Mississauga, Ontario. with the possibility of relocating within Canada as part of their mentoring experience and long-term post-graduation of the program. Our program is aimed at providing the technical and soft skills training required to become a successful field service representative in these areas or "modalities." The program includes a variety of soft skills training where we have consultants deliver training in areas such as Communication Skills, Negotiation skills, etc., as well as modality-specific Technical Training at our Healthcare Institute in the USA. (Apprentices average 5-10 weeks over 18 months in the USA on training). The people in our program are field based and assigned a mentor where they also receive on-the job training as well as written assignments, book reports, etc.

It is a condition of hire that any new employee or contract worker that will provide products or services to a GE Healthcare customer facility are fully vaccinated and provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada. The second dose of vaccine must have been administered at least 14 clear days before commencing employment.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation, as guided.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE/customer facility contract, supporting business goals and objectives.

• May assist more experienced technicians on progressive repairs and resolution. Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

• Document all repair actions and submit reports/summaries according to schedule.

• Maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GE policies, as instructed.

• Ensure proper care of spares, tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment formal instruction.

• Meet Health and Human Services, as well as Environment Health and Safety requirements.

• Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Required Qualifications

• Recent graduate or current student of no more than 12-24 months from a Biomedical Technology or Electrical or Mechanical Engineering Diploma/Degree.

• Must have a valid Canadian driver's license.

• Legal authorization to work in Canada, is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

• Ability to travel to the US for technical & soft skills training at our Healthcare Institute.

Desired Characteristics

• Ability to develop and maintain good customer relations.

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No