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Job Description Summary

We are expecting to be more competitive in delivering the goods to customer on time as per committed delivery dates to customers.

In this role you will handle and process external customer sales orders for Automation Products within MENAT region. As a Contracts Administrator, you will adhere to the key performance indicator set by the management.

The role is reporting the Senior Sr. Operations Manager. We are expecting to be more competitive in delivering the goods to customer on time as per committed delivery dates to customers.

Additionally, you will order processing strictly in line with our offer & customer requirements, both technically & commercially complying to business requirements.

Job Description

Roles and Responsibilities:

• End to end customer order management process

• Customer order receipt and registration into ERP system after reviewing the order technically and commercially in line with the agreed terms and conditions

• Create internal orders to manufacturing units globally with reference to the sales orders and customer requirements, upon receipt of factory acknowledgements check and ensure that confirmed order is in line with customer order and requirement

• Create pro-forma invoice for advance payments, closely monitor the payment schedules and update the status of payment to shipping department to ensure goods are delivered to customer as per our committed delivery dates

• Payments on letter of credit should be processed contractually as per agreed terms and conditions with customer

• Coordinate with customer and finance to ensure letter of credits are established on time as per the agreed terms & conditions

• Organize customer inspections at manufacturing site

• On successful completion of FAT, follow up with customer to get the dispatch clearance on time to deliver the goods from factory

• Monitor the delivery status of orders, send shipping instructions to factory to deliver the goods on-time to customer

• Monitor the complete order management cycle right from order processing until the delivery of goods to customer

• Send Order status report to key customers regularly as per the region allocated to the respective contracts engineer

• Ensure contracts are invoiced on time in coordination with finance department

• Facilitate cash collection process in line with agreed terms and conditions of contract

• To ensure all orders managed should be delivered in line with business KPI’s

Required Qualifications:

• Degree or engineering diploma in Electrical, Electronics, Industrial Engineering or any other similar related discipline

• Should have knowledge in automation substation products & good knowledge in ERP systems

• Should have a minimum of 5 years’ experience in Contracts / Procurement / Logistics or should have worked with any manufacturing industries in any of the similar fields.

• Knowledge of ERP systems, knowledge in SAP will be an added advantage, should have good knowledge in commercial, logistics, shipping & knowledge in local customs regulations

• Fluency in English & French a must, knowledge of other languages appreciated (Interviews will be held in English)

Desired Characteristics

• Able to work on a dynamic team

• Problem-solving skills

• Detailed-oriented

• Ability to listen to customer request and internal interfaces and identify their key needs in terms of service & delivery

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position