Military Spouse Connection Jobs

Job Description Summary

The Customer Education Service Product Manager plays a key leadership role in driving and accelerating service growth through services product development and commercial activation excellence. The focus is for Technical Service training, knowledge, and guidance focused on customer employed Healthcare Technology Management (HTM), Biomed, and Channel Partner engineers. This focus encompasses services customer education and related digital solutions, and enterprise needs across the USCAN region, based on the customer segment needs and sales/delivery channels for Value Delivery and Value Creation.

This is a remote role where you will work out of your home office. The successful candidate will need to reside in the state of WI or Chicago IL area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Wing-to-wing ownership of customer education solutions via the New Service/Solution Introduction (NSI) process, including offerings that augment and/or replace legacy portfolio offerings, commercialization activities and pricing.

• Enables growth acceleration and revenue and growth performance metrics in targeted region, customer segment or commercial channel. Focused on commercialization, offering design and price, adoption, share and mix of education solutions in the service portfolio.

• Has deep understanding of healthcare industry trends and uses marketing and commercial inputs to drive programs focused on Offering Price, Share and Mix within the service customer education portfolio.

• Drive and prioritize new service solution introduction and improvement requirements from global and regional training teams, region customers and commercial teams based on customer value, industry trend, competitive landscape, growth dynamics, speed to market, technical roadmap and return of investment. Collaborate with Marketing to drive effective value proposition and Key Opinion Leader development per market and segment needs by working with marketing teams.

• Work with global product and service teams on understanding new Digital Solutions suitable for the USCAN market based on customer needs and market opportunity, then develop a go-to-market strategy considering commercial considerations such as channel, commercial training, quoting and promotion.

• Work with marketing to conduct market research to discover customers’ unmet needs and commercial opportunities. Utilizes understanding of industry trends to inform decision-making process.

• Manage the investment plan for the customer education portfolio for USCAN Service. Drive investment on what will be features in offerings vs. new standalone offerings. Determine which offerings need dedicated Sales resources vs. which will use attachment selling and existing sales team.

• Drive effective roadmaps and commercial activation strategies to maximize resource utilization and growth outcome by identifying region best practices, integrating various customer-facing service products and offerings in region, working with region commercial/operation leaders, driving data visibility, and digital platform/tool scalability. Understand the In-House and Channel Partner Service sales channel strategy and work with enterprise sales teams.

• Drive effective communication and activation plans with USCAN Marketing, Commercial Excellence, and Commercial Leadership teams. Work closely with the commercial training teams to ensure appropriate curriculum is in place for the commercial teams selling products and solutions across various channels.

• Leads creative customer solution development and can communicate complex messages. Can negotiate and drive final decisions with internal stakeholders across functions with others to adopt a different point of view based on business performance data and objective outcomes. Influence and negotiate with peers, product teams, support functions as well as field commercial and delivery teams.

• Autonomously can interpret internal and external business challenges and recommends best practices to improve education and training service offerings.

Required Qualifications:

• Bachelor’s degree in Marketing, Business Administration or related field, 5+ years’ experience in marketing, product management, commercial or customer program management or related field

• Experience in a customer-facing role (Service, Sales, or Applications)

• Leadership skills to lead teams and shape/lead growth vision and marketing strategy

• Team oriented – ability to motivate and work well with diverse, cross-functional teams

• Excellent oral and written communications skills

• Strong analytical and process skills with demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead commercial programs / projects.

• Ability to document, plan, market, and execute programs.

• Influencing skills – ability to motivate individuals and demonstrate organizational influence

• Ability to travel and willingness to work flexible hours to accommodate needs of customers and sales teams

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

• MBA or Master’s degree in Marketing, Business Administration or related field, 8+ years’ experience in marketing, product marketing or related field

• Experience leading and developing teams

• Deep marketing expertise in market & customer insights, product commercialization and branding

• Healthcare product/industry acumen

• Innovation – develop new ideas through collaboration and execute on creative ideas

• Established project management skills.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#LI-CLM

#LI-Remote

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No