Military Spouse Connection Jobs

Built to Make You Better.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID :16194

Employment Type :Full Time

Grade :Exempt 17

Job Category :Commercial Ops & Excellence

Work Location : Remote

Potential Work Location : Remote

BRIEF POSITION SUMMARY:

The National Account Program Manager II is responsible for leading large and complex national accounts throughout the customer lifecycle. This includes end-to-end support ensuring contract compliance and standards of process and policies are adhered to. This role will evaluate customer requirements, develop plans to meet those requirements, and then lead cross-functional teams to successful execution. This role is responsible for maintaining customer satisfaction while maximizing revenue and margin.

DUTIES and RESPONSIBILITIES:

• Works closely with the customer and sales team to understand customer requirements and manages expectations

• Interprets contractual requirements and determines how to meet them.

• Leads customer meetings to understand critical dates and objectives

• Leads cross-functional teams to resolve customer challenges

• Maintains a high level of customer service for both internal and external customers

• Understands and communicates all potential compliance concerns that would increase MSC’s risk to meet contractual obligations

• Ensures execution of change management process for internal and external stakeholders / customers.

• Leads activities and hosts regular cross-functional updates to ensure customer requirements are being met.

• Holds individuals and teams accountable to fulfill commitments and meet SLAs

• Develops pricing and profitability analysis for customers

• Builds metrics, reporting and visual scorecards for customers

• Responsible for customer extraction rate, productivity, and cost savings by applying MSC's "Built to Make You Better" methodologies.

• Applies change management principles to achieve speed of customer adoption / conversion rates

• Drives contract compliance and customer realization of cost-saving commitments

• Works with the customer to resolve billing and A/R issues

• Contributes to customer quarterly business reviews

• Executes PDCA / CI processes for assigned accounts and leverages lessons learned to improve processes

• Develops project plans including timelines and resource allocation and drives team to adhere to plan.

• Approaches projects in a cross-functional manner.

• Drives quality control on all implementations while meeting customer expectations.

• Accountable for documenting project risk. Identify, quantify and track risks and develop risk mitigation plans.

• Provides project implementation assistance including troubleshooting and resolving process problems.

• Responsible for communication of program status on a regular basis to all stakeholders

• Authors internal communications.

  INDICATES ESSENTIAL DUTIES

  To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  EDUCATION and EXPERIENCE:

• Bachelor’s Degree in Business or related field required. Master’s degree preferred.

• PMP certification or equivalent required

• Minimum of five years of customer project or program management required

• Experience leading large-scale projects and programs

• Proven leadership skills specifically in project management required.

• Organizational change management / methodology experience required.

• Demonstrated experience building and maintaining strong relationships with customers required

  SKILLS:

• Strong analytical and problem-solving skills

• Strong attention to detail required

• Strong Project Management skills

• Strong oral and written communication and presentation skills required.

• Highly organized with excellent time management skills required.

• Leadership, management, interpersonal and team building skills required.

• Ability to delegate demonstrating strong follow up skills required.

• Strong in MS Outlook, Teams, Word, Excel, PowerPoint, Project or similar

• Strong skills in Tableau or similar data analysis tool

• Lean / Continuous Improvement Skills Required

• Understanding of Challenger Sales Model

• Must be a self-starter and self-motivated

  OTHER REQUIREMENTS:

• A valid driver’s license and the ability to travel up to 5% of the time may be required.

• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

  Compensation starting at $90,650 - $142,450. Compensation listed includes commission.

  The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

  Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

  When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

  Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en_US&previewLink=true&referrerSave=false) to review.