Job Information
Catholic Community Services Property Manager II - Elbert House and Emma McRedmond in Redmond, Washington
Overview
$1,000 Hiring Bonus!
Announcing a new hire Sign On Bonus available to Catholic Housing Services Property Manager Positions.
Full-timeposition starting at $29.15 - $32.43/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
Medical, Dental, Vision, Life Insurance and Long-Term Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
Agency Description
Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low income seniors, farm worker families, and those who have special physical and mental needs.
Property Description
Emma McRedmond and Elbert House Apartments, a HUD 202 program, are housing programs of Catholic Housing Services, consisting of 80 units serving residents who are elderly and/or are disabled. There are 49 units at Elbert and 31 units at Emma McRedmond. Both buildings are single structures with interior hallways.
Position Description
This position is an advanced Property Manager position that has demonstrated experience managing affordable housing, and meeting Key Performance Indicators for Occupancy, Annual Re-certifications, Accounts Receivables and Property Finances. This position will work at properties that have staff vacancies, manage and oversee multiple buildings, provide training to varying properties, and complete special projects as needed. This position will utilize highly organized methods and communication, experience and knowledge to readily adapt to supporting various communities as assigned. This position requires the ability to apply a diverse set of skills, multi-task, prioritize, think creatively, be knowledgeable of policies, procedures, best practices, and take initiative while providing excellent customer service to residents and collaboration with internal/external partnerships. This position must be able to apply affordable housing knowledge and experience with various funding sources such as HUD, LIHTC, local city, county and state. While covering for properties this position will be responsible for all operations and maintenance and team members. Special projects may be new hire on-boarding, training, implementation of new software and lease-ups. Traveling is required and will be compensated as applicable.
This position will manage the day-to-day property management activities on site, and coordinate with the maintenance team for service to their buildings. Collaborate and coordinate with supportive services for properties that have services. This is a full -time position that provides administrative functions at varying properties. The Property Manager III is responsible for the day-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, overseeing the turnover of units, maintenance and building operations, processing accounts payables, accepting rent, and participating as a member of the management team. He/she will seek to provide tenants with a safe, positive and healthy living environment.
Responsibilities
Supervision and Leadership
The Property Manager is responsible for the overall day-to-day operations and management of a multi-family residential community with and without Supportive Services. The Property Manager supervises onsite operations staff, including Maintenance Technician(s) and Custodial Staff.
Use consistent, effective techniques and follow company guidelines to screen, hire, on-board and train new personnel.
Nurture effectiveness of staff through ongoing training, coaching, counseling and guidance.
Complete daily/weekly office and maintenance checklists, schedules and assignments. Monitor progress of work assignments.
Deal effectively, consistently and timely with performance issues. Document accurately and communicate with the Regional Director any/all performance and/or personnel issues.
Promote a healthy team-oriented work environment, focused on quality, job performance and exceptional customer service through support, effective leadership and positive reinforcement.
Ensure staff compliance and consistency with regard to company policies and procedures, industry regulations, and safety practices.
Attendance is an essential job function.
Maintain a high degree of morale at all times and serve as a role model for team members.
Compliance
Ensure timely and accurate income certifications.
Conduct tenant recertification annually and interim re-certifications as needed. Assist tenants through the recertification process to ensure compliance with funder requirements.
Adhere to the Tenant Selection Plan for admitting new residents. Prepare new leases and landlord documents for applicants, complete move in process including lease signing and move in inspection/orientation process.
Ensure that all lease documentation meets the contract obligations and regulations of various applicable funders.
Ensure compliance with federal housing standards and fair housing laws.
Property Operations
Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness.
Ensure that all administrative paperwork is accurate, complete and submitted on a timely basis, including move-in/new lease packages, final deposit accounting statements and A/P.
Prepare, implement and recommend procedures and systems within company guidelines to ensure orderly, efficient workflow. Ensure distribution of all company or community-issued notices (HR, emergency info, safety team, policy changes)
Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
Ensure service requests and community repairs are scheduled and completed on a timely basis. Resident service requests are expected to be completed within 48 hours from the time of request.
Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections.
Monitor maintenance, construction and renovation projects to ensure quality and expediency. Obtain proposals from vendors as needed for projects. Analyze scopes of work and make sure the comparison is “apples to apples.” Create bid chart and make recommendation to submit to Regional Director.
Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc.
Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents.
Coordinate and participate in annual and monthly health, safety and pest inspections for tenants.
Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures.
Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages for Property Manager.
Sort and distribute incoming mail, process invoices as directed.
Other duties as assigned.
Fiscal Management
Manage financial processes, which include creating and monitoring budgets, collecting rent, and vendor/contractor relations.
Collect tenant rents, fees and security deposits. Prepare and make all bank deposits in a timely fashion.
Maintain rent roll and all tenant financial information in the Boston Post software program accurately and in real time.
Reconcile with subsidizing agencies for monthly subsidies and vacancy losses.
Collect and prepare financial supporting documents and work with the CHS accounting staff to assure a correct audit trail.
Coordinate the purchase of necessary equipment and supplies for office and maintenance needs. Plan for and utilize community resources, equipment and supplies economically.
Complete processing of invoices in a timely manner. Review and manage all expenses weekly to maintain within budgeted guidelines. Track financials and work with vendors on billing and service issues.
Review monthly financial results of property versus Budget and Year-to-date results each month. Complete monthly Variance Reporting Analysis.
Management Team/Services
While maintaining a building operations perspective, work with supportive services team to bridge operations and services functions to effectively support the resident and the building.
Manage crisis situations involving alcohol/drugs, mental health and medical services during times when services staff are not in the building or are unavailable.
Provide administrative support to the Program Manager to assure that program fulfills grant and contract performance and reporting requirements. Coordinate with Supportive Services in accordance with the Operating MOU.
Host weekly meetings with the Program Team.
General
Observe/follow guidelines on confidentiality rights of residents and respect of privacy.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Attend trainings required of employees.
Perform other job-related duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Qualifications
Must have a minimum of three years of on-site property management experience including supervising others.
Proficient computer skills, competency with Microsoft Word, Excel and Outlook, and ability to utilize a property management software program.
Ability to work independently, organize, prioritize and follow through to the completion of tasks.
Ability to communicate effectively verbally and in writing.
Ability to work with people who may have issues related to substance addiction, physical and mental health problems, and who may be in need of social living skills.
Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who are coming from homelessness.
Model an environment that fosters a team partnership with CCS services to work towards the common goal of keeping tenants housed and prevent returning to homelessness.
Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
Must possess and maintain a valid Washington driver’s license, insurance and dependable vehicle.
Ability to pass a criminal history background check prior to employment.
Working knowledge of Washington’s landlord-tenant law and federal fair housing law.
Self-motivating with a high level of positive energy.
Excellent communication and teamwork skills.
High school education or equivalent.
Successful completion of background check and drug screen required.
Preferred Qualifications
Section 42, Tax Credit or other Affordable Housing experience: 1 year.
Prefer three years of industry experience and/or as a Property Manager.
Management: 3 years.
CAM.
Experience with Boston Post property management software.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
Job LocationsUS-WA-Redmond
Posted Date3 days ago(6/25/2024 6:57 PM)
Job ID 2024-7822
of Openings 1
Category Property Management
Min USD $29.15/Hr.