Job Information
Commonwealth of Pennsylvania Customer Care Representative (Clerical Assistant 3) in Reading, Pennsylvania
Reference #: 4554441 THE POSITION Are you skilled in communication and passionate about providing top-notch customer service? The Department of Transportation Bureau of Driver Licensing seeks a Customer Service Representative to uphold a positive reputation by sharing accurate information courteously and professionally. If this position aligns with your strengths, we urge you to submit your application today!
DESCRIPTION OF WORK
The position involves delivering customer service for PennDOT's Driver and Vehicle Services Customer Care Center, dealing with inquiries across various PennDOT areas. Responsibilities encompass upholding PennDOT's positive reputation, offering precise information, and employing independent judgment to manage inquiries efficiently. Tasks will involve addressing Driver and Vehicle Services inquiries, utilizing active listening and clear communication to meet customer requirements. Decisions will be made based on customer inquiries, offering guidance even if the desired product or service is not explicitly stated. The capacity to interpret and respond to diverse customer inquiries, making decisions in line with established policies and procedures is crucial.
Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:
Full-time employment, 80 hours bi-weekly Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
Additional Requirements: You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation. You must be able to perform essential job functions.
Preferred Qualifications (not required): Experience using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Experience effectively communicating orally and in writing Experience working in a call center Experience with customer service Bilingual
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.