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JOB REQUIREMENTS: Contact Center Agent - Dealer Parts Support Location US-Remote US ID 2024-25784 Category Support Position Type Full-time Overview CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial\'s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction. Do you have a passion for delivering exceptional customer service with confidence and a high level of professionalism? Do you enjoy working remotely? If so, the CNH Parts & Service Group may have a wonderful opportunity for you. The Contact Center Agent with Dealer Parts Support will create, manage and oversee all related activities of the part order fulfillment process. The Agent will provide exceptional dealer support via sourcing and coordinating shipments with parts depots with an eye towards meeting dealer needs. The role is the force behind our customer service satisfaction and is the voice of our customers. The successful candidate will be calm and cool-headed, yet energetic; focused on maintaining strong partnerships with our dealer network and internal partners. This position can be performed 100% remote and located anywhere in the continental United States. Responsibilities Own the customer experience by promptly answering dealer inquiries using call quality expectations. Ensure a high level of dealer satisfaction by assuming ownership of all inquiries and provide accurate and timely updates until resolution. Think and act in ways that put our customers first, while maintaining the business requirements. Build and maintain strong partnerships with multiple external and internal stakeholders (including dealers, suppliers, field personnel, purchasing, materials, depots and logistics) to rapidly resolve part availability needs and shipments to support company image, competitive advantage, customer and dealer satisfaction, equipment uptime, productivity, as well as grow dealer service capability. Provide detailed documentation of all... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/42A5817D69004794 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.