Job Information
QPS Employment Group Customer Service Representative in Quincy, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12258769
QPS Employment Group is seeking a motivated and detail-oriented Customer Service Representative to join a great team. As part of the customer service department, you will be responsible for assisting customers with inquiries, product selection, and order management to ensure a seamless and satisfying customer experience. This role requires strong communication, problem-solving, and multitasking skills, along with proficiency in software tools and customer relationship management.
Customer Service Representative Responsibilities include but are not limited to:\ - Handle inbound telephone calls and respond to customer inquiries promptly and professionally.\ - Understand customer needs and provide tailored solutions using effective customer service techniques.\ - Assist customers with product selection and provide detailed product information.\ - Track open orders, resolve outstanding issues, and follow up on backorders to maximize shippable orders.\ - Use various software tools to manage customer accounts, research solutions, and communicate clearly with customers.\ - Maintain accurate documentation and records of customer interactions and transactions.