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The Program Assistant is a non-clinical support staff that supports the operations and manages the ACT team office. The responsibilities of the Program Assistant includes:

• managing the office of the ACT program and answering calls including:  triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; and working with callers to redirect urgent situations to the appropriate clinical team members

• maintaining staff appointments and prepare weekly schedules for staff and clients as dictated by the Team Leader and determined in team meetings

• maintaining staff work schedules as dictated by the Team Leader

• preparing letters, memos, and reports for the team, including collecting and inputting reporting data as instructed by the Team Leader

• updating and maintain ACT team literature, client handouts, group lists, and other materials for client, outreach and marketing use

• participating in daily staff organizational meeting.

• ensuring adequate supplies and forms are available

• receiving faxed SPOA referrals and immediately inform the Team Leader

• processing and prepping documents for scanning into electronic records

• conducting reminder calls for next day appointments

• assisting and supporting all clinical staff with use of electronic systems

• monitoring all client records to see billing is progressing adequately

• other duties as assigned

• participating in the development of comprehensive and 6 month service plans

• participating in all daily, weekly and other staff meetings as directed by the Team leader and/or psychiatrist

• participating in all OMH required initial and follow up training and other in service training assigned by the Team Leader, psychiatrist, QA and/or Agency governance

• participating in the completion of needs assessments, comprehensive assessments and 6-month assessments

• providing crisis intervention, including 24-hour crisis intervention on-call services on rotating basis

• completing all required progress notes and recording data relevant to responsibilities and the effective operations and delivery of ACT services

• working within the scope of responsibilities, particularly with regards to one's specialties and tasks as recognized and assigned by the Team Leader

• Working effectively with clients' support system and providers

• completing the assigned face to face treatment contacts in the community each month

• addressing individual client needs for problem-solving, wellness self-management, housing, income

• support, education and vocational training, social supports, employment, and primary care

• providing culturally competent services

• having computer skills necessary to meet online reporting and documentation requirements, referrals, research and data reporting

• other ACT program responsibilities as assigned

Program Assistants must have at least a high school diploma, preferably an Associate or Bachelor degree in the field of human services, business management or other secretarial/office management certification. At least two years experience working in a behavioral health, substance use or medical office setting. Must demonstrate proficiency in typing and Microsoft Office Word, Excel and PowerPoint.

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