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Leader - Order Fulfilment North America

Description

Key Responsibilities:

• Lead a team of 20 employees for North America Customer Order Management Representatives/Specialists

• Plan, prioritize, and schedule team activities for efficiency.

• Review progress and evaluate results for continuous improvement.

• Ensure customer support excellence in all interactions.

• Utilize departmental tools, systems, and processes effectively.

• Monitor team performance and adapt procedures for improvement.

• Lead cross-functional problem-resolution initiatives.

• Address complex inquiries promptly and accurately.

• Liaise with other departments to integrate activities.

• Analyze customer inquiries and recommend process improvements.

• Develop problem-solving guidelines and materials.

• Own departmental metrics, reporting, and analysis.

• Coordinate team input for proactive customer communications.

• Lead local and participate in global continuous improvement projects.

Skills:

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Analytical and problem-solving abilities.

• Ability to adapt and thrive in a fast-paced environment.

• Ability to work collaboratively with all stakeholders.

• To work in night shift (5 PM IST to 2 AM IST) with 2 days work from home & 3 days work from office with free transport facility.

Qualifications

Qualifications & Experience:

• Bachelor's degree or equivalent required.

• 10 years of experience in supply chain/Order Management, including leadership and people management.

• Experience in managing a team of 20 employees preferred.

• Experience in high impact continuous improvement or Six Sigma projects preferred.

• Proficiency in Microsoft Office Suite and presentation skills.

• Intermediate level of relevant work experience required preferably in consulting or shared services industry, working with North America region

• 10 years of experience in customer order management, supply chain/logistics, and international trade preferred.

Job SUPPLY CHAIN PLANNING

Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jun 3, 2024, 12:29:10 PM

Unposting Date Ongoing

Organization Corporate

Role Category Hybrid - Potential for Partial Remote

Relocation Package Eligible

Req ID: 240004HJ