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Description

The transportation network behind Amazon’s operations spreads over hundreds of countries, reaching millions of customers. It’s our Amazon Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you’ll be working closely with teams across Amazon and external logistics partners to ensure enough delivery vans are available, processing new cases and acting quickly on escalations where necessary.

This position involves working in a rotating three-shift system, which may include Saturdays, night shifts and on-call duty.

Key job responsibilities

• Facilitate communication between stakeholders to find root causes and resolve issues quickly

• Produce and deliver reports on key delivery metrics

• Mentor or coach team members to help them develop new skills

• Maintain high standards of work by following policies and procedures

• Continually review processes to find areas for innovation

A day in the life

This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.

As a Transportation Specialist, you’ll be responsible for resolving delivery performance issues that could negatively affect our customers. You’ll understand the unique challenges of the transportation team and manage them collaboratively with other cross-functional teams. Your motivation and commitment to our customers will ensure that our response to delivery issues is timely and efficient. You will be required to make real-time decisions effectively, by doing your research, weighing up your options and learning as you progress. The result of your work will be the timely delivery of Amazon packages to millions of customers around the world.

Basic Qualifications

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

• Relevant experience in analyzing data and creating reports for leadership

• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

• Advanced proficiency in verbal and written English (C1 Common European Framework of Reference, CEFR)

• Highschool Diploma

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. 

• A degree

• Experience in a logistical working environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.