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IT Service Owner - 2407020210W

Description

Kenvue is currently recruiting for: IT Service Owner Global Print

This position is based at Prague, Czech Republic

Who We Are:

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do:

We are seeking an experienced Service Owner for our Global Print Solutions to oversee and enhance our cloud-based LRS Print Kenvue Implementation. This role requires a strategic lead who is adept in managing globally distributed (print) services and infrastructure within a dynamic, cloud-enabled environment. The successful candidate will ensure operational excellence, high service availability, and optimal performance of our global print solutions.

Key Responsibilities

• Service Management: Oversee the global architecture of cloud-based print solutions ensuring seamless, secure, and efficient operation. Manage the full lifecycle of the print services from implementation to retirement.

• Strategy and Planning: Develop and implement strategies that improve the effectiveness of print solutions. Plan upgrades, migrations, and expansions to meet future business needs.

• Performance Monitoring: Utilize LRS management software and ServiceNow to monitor service performance. Ensure robust monitoring, alerting, and operational reporting are in place.

• Security and Compliance: Enforce security policies and procedures to protect data and manage access across all printing services. Ensure compliance with industry standards and corporate policies.

• Vendor Management: Manage vendor relationships and negotiate service level agreements (SLAs) to ensure service quality and reliability.

• Incident and Problem Management: Oversee incident response strategies and problem management processes to minimize service disruption and identify underlying problems.

• Budget Management: Manage the budget for global printing services, including forecasting, resource allocation, and cost optimization.

• functional, and user-friendly.

• Documentation: Maintain accurate documentation related to print configurations, technology specifications, maintenance schedules, and user guidelines.

• Continuous Improvement: Proactively identify opportunities for process enhancements and cost optimizations. Recommend and implement improvements to elevate the print experience.

• Develop user guides, tutorials, and FAQs to empower users and reduce support inquiries.

Qualifications

What We Are Looking For:

Required Qualifications

• STEM bachelor’s degree in computer science, Information Technology, or a related field.

• 8 years of experience in managing IT services with at least 5 years in a Service Owner role overseeing cloud-based solutions.

• Proven experience with cloud infrastructure, preferably AWS, and enterprise print solutions.

• Strong understanding of network configurations, load balancing, and global traffic management.

• Demonstrable experience in security and compliance management.

• Excellent analytical, strategic thinking, and problem-solving skills.

• Strong leadership and communication skills.

Desired Qualifications

• Certifications in ITIL, Cloud Architecture, or Network Security.

• Experience in managing ServiceNow integrations.

• Prior experience in managing global IT services in a multinational corporation.

• Microsoft Certification is highly recommended

What’s In It For You:

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Europe/Middle East/Africa-Czechia-Prague-Walterovo Namesti

Job Function Operations (IT)

Req ID: 2407020210W