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Job Family: Information Technology

Req ID: 430301

As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care, and many more.

GBS Digital Solutions offers innovative technology solutions and customer-oriented digitalization services and co-develops digital solutions to solve our customers' business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

Are you a forward-thinking, high-energy, dynamic driver who wants to get directly involved in the daily business with our international teams, develop your own abilities, and manage responsibility?

Join us as an IT Application Manager!

What role will you play?

⦁ Oversee service delivery, take accountability, and report performance (Service Levels. KPIs, and Costs) of each individual IT service

⦁ Building strong partnership relationships with our providers, IT business partners, and our business stakeholders

⦁ Define Roles and Authorization Concept (technical roles) considering Segregation of Duties (SoD) requirements

⦁ Perform user inventory (technical roles)

⦁ Perform Service Impact Analysis (SIA) on a regular base

⦁ Drive any regulatory and compliance-related topics together with our Provider Management and Risk and Compliance chapters

⦁ Escalate performance-related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands

⦁ Maintain IT Risk Register containing IT Risks related to the Application. Define Risk Response Strategy. Define, implement, and track Risk Mitigations

⦁ Keep the Protection Concept up to date, for all ISEC risks proper risk acceptances are obtained and documented

⦁ Participate in Protection Risks Analysis (PRA) preparation

What you should have:

⦁ Good communication and networking skills in an intercultural environment and across all management levels

⦁ Eagerness to learn new technologies

⦁ In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

⦁ Ability to manage and prioritize tasks efficiently

⦁ Solid resource planning and problem-solving skills

⦁ Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience

⦁ Excellent oral and written skills in English

⦁ At least 3 years of experience in a similar role

⦁ Knowledge of ITIL principles, DevOps, and Project Management methodologies will be an advantage

Our standard:

⦁ Enjoy 5 weeks of vacation, and up to 8 additional days you can purchase from your benefits budget.

⦁ You have the option to work flexible hours, with a fixed core from 10 am to 2 pm.

⦁ Work from the comfort of your home, allowing you to combine work with your personal life.

⦁ You can expect to receive a bonus each year multiplied by the success of the organization for every workday.

⦁ Get access to a wide range of sports and leisure activities at a bargain price.

⦁ Every year you get a benefit budget of at least CZK 24,000, which you can use on the Benefit-Plus website for anything you're interested in, from holidays to language courses and cultural events.

⦁ Take advantage of a life insurance or pension contribution, which is paid for from your benefits.

⦁ We have kindergartens for your children in our locations in Prague and Ostrava.

⦁ You may have the opportunity to become a Siemens shareholder and receive free shares.

Does this role sound like you? Feel free to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We thank you for your application and interest, and we are looking forward to meeting you!