Job Information
W. R. Grace Source-to-Pay Helpdesk Specialist in Poznan, Poland
Source-to-Pay Helpdesk Specialist
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Date:Apr 18, 2024
Location: Poznan, WP, PL, 60-166
Company: W. R. Grace & Co.
Requisition ID: 22920
Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.
Job Description
A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle
Responsibilities
Act as the Subject-Matter-Expert (SME) of the S2P Helpdesk
Analyze and provide secondary resolution on the chronic issues assigned by the S2P Helpdesk Tier 1 Support through the ticketing system
Perform deep-dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data-related issues
Identify quality solutions and communicate such in an effective and timely manner
Perform call-back processes (customer facing) for both internal and external customers to expedite issue resolution
Contribute to ensuring that the team’s key performance metrics and targets are met
Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs
Collaborate with global team members involved in the source-to-pay process
Ensure close connectivity and alignment with the Integrated Supply Chain (ISC) organization
Understand Error Messaging across Source to Pay platforms and systems
Monitor and resolve technical issues related to interfaces between Ariba and various internal systems and ensure data accuracy
Handle defect tracking process, issue resolution, and escalation procedures
Creation of reports related to Source to Pay Helpdesk performance, projects, etc.
Act as backup support for S2P Helpdesk Tier 1
Required Qualifications
At least three years relevant experience in Source to Pay, Procure to Pay or Accounts Payable.
Excellent communication skills (speaking and writing). Must be able to write clearly and concisely inGerman and English.
Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
Work knowledge in SAP ECC 6, R3 or HANA
Work knowledge on Ariba Supplier Network
2+ years’ experience on Ariba modules, such as, but not limited to the following:
Buying, multi- ERP edition
Commerce Automation
Supply Chain Collaboration for Buyers forecast add-on
Payables
Guided Buying
Preferred Qualifications
Proven ability to work independently with little direction, along with being able to work effectively in as part of a Source to Pay support team
Strong analytical, problem solving, and debugging skills
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
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