Military Spouse Connection Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

* THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT *

Who we want-

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, improvement, and outcomes.

• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

What you will do-

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This individual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails.

• Responsible for total customer and sales representative satisfaction in order management

• Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries

• Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards

• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)

• Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business

• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment

• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax

• Additional responsibilities include, but are not limited to : Accountable for all record-keeping as appropriate and in accordance with Stryker specifications, must meet all training and documentation criteria, abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems, builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments, prioritizes and identifies activities and tasks, adjusting priorities when appropriate, build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

What you need-

• High school diploma or equivalent - required

• Bachelor's degree - preferred

• 2+ years of relevant experience - required

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.