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Summary of Position: This position is part-time. Monday -Thursday, 6hrs daily.

The Information Technology & Security Technician is the first level of help desk support for Information Technology and Security related issues. General IT/ Security Maintenance of servers, personal computers, software, and associated components is performed, and general assistance is provided to the Program Management, Information Technology & Security Manager. Supports and maintains awareness about the Information Security Management System (ISMS), Environmental Management System (EMS), and Occupational Health and Safety Management System (OHSMS). Participates in all Information Security, Environmental, and Occupational Health and Safety training, adheres to all ISMS, EMS, and OHSMS related policies/procedures, promptly reports Information Security, Environmental, Health, and Safety incidents, and promotes a culture of Information Security and Safety.

Primary Duties of Position:

· Maintains general housekeeping for IT/ Security Dept. Owned areas and assets. Extends hardware life and usability in an industrial environment with constant routine cleaning regiments.

· Assists in maintaining IT/ Security asset inventory, assignment, and updates.

· Help desk support for operating systems (Windows 10 & Legacy), applications, and associated equipment.

· Assists with configuration, assignment, and troubleshooting of mobile phones.

· Assists with Information Security issues, incident response, and risk mitigation.

· Demonstrates help desk courtesy to customers and responds to help desk tickets expeditiously.

· Installs all manner of IT/ Security hardware, software, and networking components such as anti-virus, printers, Ethernet cable, routers, surveillance equip., Network switches, etc.

· Performs data backups and restorations as necessary.

· Assists in the creation and auditing of Information Technology & Security operational procedures.

· Creates/ disables users in a variety of systems (user dispositioning).

· Creates multi-functional ID Badges and other systems access tokens for employees.

· Performs general tasks as assigned by the Program Management, Information Technology & Security Manager and escalates unsolved issues as needed.

· Scans/ Digitizes paperwork for multiple departments in support of company goal to go paperless.

Necessary Knowledge, Skills and Abilities: · Level I Help Desk Support Knowledge required. Level II preferred.

· Experience with Ethernet cabling termination, punch-down, installation, and testing required. · Experience troubleshooting personal laptop/desktop hardware issues required.

· Professional and courteous demeanor required.

· Experience troubleshooting Windows Operating Systems and Office Software preferred.

· Experience managing Microsoft Exchange, MS Office 365, MS Server, and Windows OS preferred.

· Ability to work independently required.

· Required to be reasonably available to support 24/7 as needed.

· Knowledge of ISO27001, ISO16949, NIST 800 Series, and other relevant standards preferred. · Experience with Microsoft Active Directory preferred.

· Knowledge of Android based mobile OS preferred.

· Experience maintaining a basic file and print server environment preferred.

· May be required to obtain personnel lift competency, e.g. Genie Boom

Required Education: Equivalent (experience and/or certification, and/or education) to completion of two years of college-level coursework in computer science, information technology or related field. IT/ Security Certifications preferred: CompTIA A+, Network+, Security+, General Microsoft, General ISC², and Google Career Certified IT Support Specialist, & other relevant certifications.

*Will train an ideal candidate where knowledge and/ or experience deficiencies exist. Years of Expe